BattleCreekRecruiter Since 2001
the smart solution for Battle Creek jobs

Front Desk Agent

Company: Aimbridge Hospitality
Location: Battle Creek
Posted on: August 28, 2020

Job Description:

Front Desk--Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.QUALIFICATIONS:High School diploma or equivalent required; College course work in related field helpful.--Experience in a hotel or a related field preferred.--Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.--Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.--Must be able to convey information and ideas clearly.--Must be able to evaluate and select among alternative courses of action quickly and accurately.--Must work well in stressful high pressure situations.--Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.--Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.--Must be able to work with and understand financial information and data and basic arithmetic functions.--Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing--Ability to read comprehend and write simple instructions and/or short correspondence and memos--Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations--An operational knowledge of Microsoft Office suite--Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays--Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)--Ability to participate in the creation of an enjoyable work environment--RESPONSIBILITIES:--Approach all encounters with guests and associates in a friendly service oriented manner.Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.Handle requests for information mail and messages in an efficient and courteous manner.Answer guest inquires about hotel service facilities and hours of operation.Answer inquiries from guests regarding restaurants transportation entertainment etc.Establish and maintain good communications and team work with fellow associates and other departments within the hotel.Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.Obtain all necessary information when taking room reservations and follow rate quoting scenario.Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.Have knowledge of and assist in emergency procedures as required.Handle check-ins and check-outs in a friendly efficient and courteous manner.Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.Use proper two-way radio etiquette at all times when communicating with other associates.As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team membersMaintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds--Welcome to our Hampton Inn Battle Creek hotel, located off Interstate 94 in Battle Creek, Michigan. Our three-story hotel is within 5 miles of historic downtown and the headquarters of the Kellogg Company, known internationally for its breakfast cereals. More than 70 tenants are situated at nearby Fort Custer Industrial Park. Travelers can discover easy access to Lakeview Square Mall and Binder Park Zoo. Play a slot machine or reserve a ticket for live entertainment at FireKeepers Casino, only 8 miles away. Schedule your visit to coincide with the Battle Creek Air Show & Balloon Festival in June.Explore new opportunities with Aimbridge Hospitality. As the global leader in third-party hotel management, our growing portfolio represents 1,400 hotels in 49 states and 20 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our 60,000 associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Keywords: Aimbridge Hospitality, Battle Creek , Front Desk Agent, Sales , Battle Creek, Michigan

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Sales Representative
Description: Job Description: 10 10 Start your career in an Allstate agency to serve all customers including our growing customer base. Are you looking for a meaningful career in a local business that has national (more...)
Company: Allstate
Location: Livonia
Posted on: 09/22/2020

Sales Representative
Description: Job Description: 10 10 Start your career in an Allstate agency to serve all customers including our growing customer base. Are you looking for a meaningful career in a local business that has national (more...)
Company: Allstate
Location: Toledo
Posted on: 09/22/2020

Rock Star Customer Service Reps - Immediate Need!
Description: In these very uncertain times don't miss this opportunity to secure meaningful full-time employment with an amazing team from the safety of your own home. HGS is committed to the safety and well-being (more...)
Company: TeamHGS - Statewide
Location: Toledo
Posted on: 09/22/2020


Insurance Agent
Description: Job DescriptionStart your career in an Allstate agency to serve all customers including our growing customer base. Are you looking for a meaningful career in a local business that has national brand support (more...)
Company: Allstate
Location: Toledo
Posted on: 09/21/2020

Insurance Agent
Description: Job Description: 10 10 Start your career in an Allstate agency to serve all customers including our growing customer base. Are you looking for a meaningful career in a local business that has national (more...)
Company: Allstate
Location: Toledo
Posted on: 09/22/2020

Life Insurance Agent - Free Leads (Licensed Agents Only)
Description: Job Description: Requirements: Have or be willing to acquire 10 or more insurance state licenses High-speed internet, reliable computer, and headset with microphone History of compliant insurance (more...)
Company: Assurance
Location: Flint
Posted on: 09/22/2020

Insurance Agent
Description: Job Description: 10 10 Start your career in an Allstate agency to serve all customers including our growing customer base. Are you looking for a meaningful career in a local business that has national (more...)
Company: Allstate
Location: Livonia
Posted on: 09/22/2020

Client Service Representative - Part Time
Description: Company Info: VCA Inc. owns, operates, and manages the largest network of freestanding veterinary hospitals and veterinary clinical reference laboratories in North America, with over 900 hospitals located (more...)
Company: VCA
Location: Toledo
Posted on: 09/21/2020

Sales Associate
Description: If you have always wanted to start your own business, this is the opportunity for you We are looking for entrepreneurs and sales professionals, willing
Company: NORTH AMERICAN SENIOR BENEFITS
Location: Toledo
Posted on: 09/21/2020

Virtual Active CPA, Enrolled Agent or Tax Attorney - Seasonal Income
Description: Overview 10 10 If you are a highly motivated individual with an active unrestricted credential CPA/EA/Practicing Attorney and excellent communication skills, we need you to help our customers complete (more...)
Company: Intuit
Location: Southfield
Posted on: 09/22/2020

Log In or Create An Account

Get the latest Michigan jobs by following @recnetMI on Twitter!

Battle Creek RSS job feeds