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IT Support Analyst (Entry Level)

Company: Alphatek Solutions
Location: Battle Creek
Posted on: May 15, 2019

Job Description:

Role - IT Support Analyst - 3 Positions Location - Battle Creek MI Duration - 18 months IT Support Analyst - 2 Positions Responsibilities Responsible for isolating, diagnosing and restoring service for interruption of IT services and applications, escalating to higher levels of support where needed. Diagnose application problems as reported by users. System administration, storage management and job scheduling management. Required - At least 2 years of experience in an IT Support Role - MS Office ndash Advanced - Problem Solving ndash Intermediate - Unix OS andor Windows OS ndash Intermediate - Excellent Communication and Customer Service Bonus - Experience using ServiceNow or similar platform - ITIL Certified - SAP - IBM Job Scheduler (Tivoli) - IBM SterlingB2BI - Oracle PLSQL or MS SQL - Experience supporting Sales, Finance or Logistics systems (TPM, CRM, BPC, Anaplan, DLX, Verilogic, Egemin) - Experience supporting Business IntelligenceAnalytics platforms (BW, BOBJ, Data Services, Tableau) IT Support Analyst - Finance - 1 Position Responsibilities Responsible for isolating, diagnosing and restoring service for interruption of IT services and applications for Finance, escalating to higher levels of support where needed. Diagnose application problems as reported by users. System administration, storage management and job scheduling management. Required - Experience providing support for Anaplan, including but not limited to o Designing, building and troubleshooting Anaplan models (Actions, Dashboards, Modules, Lists, etc.) o User account provisioning o Data Integrations (mappings, sourcetarget schema, etc.) - MS Office ndash Advanced - Problem Solving ndash Intermediate - Unix OS andor Windows OS ndash Intermediate - Excellent Communication and Customer Service Bonus - Experience using ServiceNow or similar platform - ITIL Certified - SAP - IBM Job Scheduler (Tivoli) - IBM SterlingB2BI - Oracle PLSQL or MS SQL - Experience supporting Sales, Finance or Logistics systems (TPM, CRM, BPC, DLX, Verilogic, Egemin) - Experience supporting Business IntelligenceAnalytics platforms (BW, BOBJ, Data Services, Tableau) Thanks, Jessie Simmons jessie(at)alphateksolutions.biz 630-300-3962

Keywords: Alphatek Solutions, Battle Creek , IT Support Analyst (Entry Level), Professions , Battle Creek, Michigan

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