Laboratory ITS Analyst, I - ITS Non Epic Clinical/ Ancillary
Posted on: November 17, 2018
The Analyst contributes to and participates in selection/design, implementation, maintenance and support of information technology, equipment, and processes used by PHS employees and customers * Evaluates, recommends and selects / designs, cost effective technology solutions in support of customer and business requirements. Partners with internal and external customers and vendors to determine information technology needs. * Configure, upgrade and install/release information technology and/or application solutions. * Ensures adequate testing, quality assurance and documentation of changes. * Transfers knowledge and/or trains IT employees and end-users in the operation of their information systems. Maintains complete and current documentation for responsible systems and IT processes. * Continually analyzes and actively recommends improvements to existing technology, equipment, and related processes, to maximize performance, capacity and availability. * Maintains and monitors assigned IT systems/processes. * Provides technical and related operational support and expertise to customers. * Monitors, responds to and resolves customer support calls, incidents and problems. * Acts as a customer advocate, promotes customer satisfaction and adheres to PHS standards and policies, including regulatory and compliance requirements. * Communicates with customers, administration and team members with regard to information technology and services * Provides support for on-site and off hour availability on 7/24 hour basis as defined by the needs of the customer and/or technology. * Coordinates the efforts and efficient operations of all components for any assigned task or project. * Perform other duties as assigned. Job Requirements * Requires an associate degree or equivalent experience in clinical/lab sciences, information technology, business or related field. * Knowledge of computer software and hardware required. * Task management and problem solving skills expected. * Must have strong communication skills. * Knowledge of health care operations is preferred.Must be able to move about facilities and between workstations * Must be able to occasionally move, lift and/or carry medium weight objects and materials. * Must be able to understand directions, communicate and respond to inquires; requires effective self-motivation and interpersonal skills. * Must be able to input and retrieve information from computer * Must maintain knowledge of current information technology and healthcare trends. * Attends regular customer and team department meetings as scheduled. ProMedica is a mission-based, not-for-profit integrated healthcare organization headquartered in Toledo, Ohio. It serves communities in 30 states. The organization offers acute and ambulatory care, an insurance company with a dental plan, and post-acute and academic business lines. The organization has more than 70,000 employees, 13 hospitals, 2,700 physicians and advanced practice providers with privileges, 900+ healthcare providers employed by ProMedica Physicians, a health plan, and 450 assisted living facilities, skilled nursing and rehabilitation centers, memory care communities, outpatient rehabilitation clinics, and hospice and home health care agencies. Driven by its Mission to improve your health and well-being, ProMedica has been nationally recognized for its advocacy programs and efforts to address social determinants of health. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity or gender expression, age, disability, military or veteran status, height, weight, familial or marital status, or genetics. Equal Opportunity Employer/Drug-Free Workplace Employee Exemption Type Exempt Job Type Full-time Budgeted Hours / Pay Period 80 Shift Type Days Shift Hours Weekends On-call Requirements Additional Schedule DetailsSDL2017
Keywords: ProMedica, Battle Creek , Laboratory ITS Analyst, I - ITS Non Epic Clinical/ Ancillary, Professions , Toledo, Michigan
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