Helpdesk Technician
Company: AGIA Affinity
Location: Fort Wayne
Posted on: April 26, 2024
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Job Description:
Job Type
Full-time
Description
ABOUT DOXA
DOXA Insurance Holdings is a Midwest-domiciled holding company that
acquires specialty niche-focused insurance distribution companies
such as Managing General Agencies (MGA), Wholesale Brokers, Program
Administrators, and Retail Agencies. We currently operate 15
companies and expect that number to grow every year. DOXA's leaders
are experienced insurance executives with credentials in the niche
and specialty insurance market. We are building a team of fun,
hard-working people that want to help us continue to thrive and
grow.
Our DOXA Corporate office is looking for a Helpdesk Technician. The
IT Helpdesk Technician provides basic troubleshooting to support
productivity and security standards for internal clients by
supporting, deploying and maintaining Doxa workstations, server,
and peripheral equipment, including LAN infrastructure, data
security and software integration. This is an in-office or hybrid
position at DOXA Insurance Holdings, LLC (Fort Wayne, IN)
office.
Essential Job Functions
b. Configure and maintain user email accounts via Microsoft
Exchange/M365.
c. Maintain backup systems.
d. Support and troubleshoot issues with user applications and
production software.
e. Image and deploy workstations/laptops for associates.
f. Image and configure virtual desktops within the virtual
infrastructure.
g. Troubleshoot and administer physical peripheral devices such as
printers, scanners and other equipment.
b. Answer Service Center calls and assist associates as needed.
c. Enter work into tracking software
b. Maintain courteous and professional communication to associates
at all times.
c. Escalate tickets as necessary.
Education/Certification:
High School Graduate
A+ and/or Net+ certification desired.
Microsoft certifications desired.
Required Experience:
Two + years professional experience working in Helpdesk or IT
related field.
Required Knowledge:
Knowledge of M365, Windows 10 Operating Systems, Windows Server
2016, Microsoft Office Applications, Active Directory, Exchange,
DNS, DHCP, and Helpdesk software.
Skills/Abilities:
Intermediate proficiency in MS Office.
Travel:
Minimal travel required.
Work Schedule:
Monday - Friday with some weekend or after-hours work. Hybrid
BENEFITS
DOXA Insurance Holdings offers employees an excellent work
environment with opportunities for growth. We offer flexible work
schedules and casual work attire & environment. This is an
in-office or hybrid position at DOXA Insurance Holdings, LLC (Fort
Wayne, IN) office.
Keywords: AGIA Affinity, Battle Creek , Helpdesk Technician, Professions , Fort Wayne, Michigan
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