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Order to Delivery Associate

Company: Insight Global
Location: Battle Creek
Posted on: September 18, 2022

Job Description:

Insight Global is looking for an Order to Delivery Associate for a large client of ours in the Grand Rapids, MI area. This person will work in a collaborative environment bringing a strong customer focus to clients to create a seamless and satisfying internal and external customer experience for all interactions with the Order Management team, ensuring accurate and clean orders for clients. Identifying, initiating, communicating, and implementing end-to-end solutions and timely processing. We are looking for someone who has a strong customer focus, is proactive and asks questions, can work collaboratively with internal business partners, will put their problem-solving skills to work as they assist with order hold/release, carrier, and pricing issues. Provide consistent and proactive order management and Customer service support to all relevant external Customers and internal Sales account teams Provide proactive, timely & professional day to day order management. Partner with internal and external Customers at all levels to provide exceptional Customer service. Identify trends, perform root cause analyses, and provide solutions to resolve Customer logistics, order fulfillment, and transportation issues. Identify continuous improvement opportunities to improve service, drive efficiencies and decrease costs. Execute proactive checks internally & externally with Customers to ensure all de-lists, NPD & Special Packs or new listings are ordered accurately in correct quantities and on time. Deliver timely communication to Customers during the order management lifecycle process regarding projected service level, delivery delays & product shortages confirming availability of alternative delivery slots and product substitutions. Maintain a full understanding of Customers strategies, policies, and key personnel, in addition to terms of sale, and internal policies, execute personalized Customer logistics strategies as directed. Work effectively with upstream and downstream functions and third-party service providers to drive accuracy and timeliness of order processing ensuring corrective actions in place where appropriate. Minimum RequirementsExperience with SAP ERP or similar system MS Office/Excel experience Ability to manage multiple and sometimes conflicting priorities and specific time constraints Strong knowledge of customer service Excellent verbal and written communication skills & strong problem and decision-making skills Desired SkillsAny Supply Chain background or experience is a huge plus Sense of urgency and ownership of resolution, meeting established performance objectives and customer commitments Bachelors degree preferred Experience working in a shared service, process-driven or delivery center environment Experience in the processed and packaged foods industry

Keywords: Insight Global, Battle Creek , Order to Delivery Associate, Professions , Battle Creek, Michigan

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