Help Desk/Desktop Support Technician onsite

Company: MCPc
Location: Battle Creek
Posted on: February 25, 2021

Job Description:

Company DescriptionMCPc is a global data protection company dedicated to helping our clients minimize business disruption, ensure operational continuity and, ultimately, achieve SecurityCertaintySM.We achieve this through a comprehensive, holistic, and integrated suite of services structured as Advisory Services: Global Consulting & Alliance Partnerships, IT Asset Management, and Talent Solutions, and Technical Solutions: Asset Procurement, Configuration & Distribution, Security Risk Management, and IT Asset Disposition.With headquarters in the Cleveland, OH we've meticulously built a global network of partners that provide our services nationally and internationally in over 80 countries.* SkyPark is our Secure Technology Logistics Center * Link59 is our main Security Operations Center (SOC) in Midtown. * Our newest facility in Old Brooklyn is our Secure Technology Asset Disposition facility * Additional sales, configuration, security operations and asset disposition operations located in Grand Rapids, MI and Erie, PAMCPc and our associates are dedicated to the communities in which we serve and actively participate on numerous nonprofit boards and tirelessly donate our time to many charitable organizations.MCPc is proud to be an equal opportunity employer, focused on recruiting and retaining top talent at every level. We employ premier associates in the industry who deliver value and support to our growing client base. We believe in training and career development for all associates. As you may imagine, as a trusted global data protection and endpoint solutions company, we hold ourselves to the highest level of security. As such, all new employees must undergo our standard background check and drug screen test for pre-employment purposesJob Description6 month fulltime / benefit eligible contract to hire role:Help Desk/Desktop Support Technicians will receive escalated PC and peripheral support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) within the Helpdesk environment in a timely and accurate fashion, and provide end-user assistance where required. This position is about 85% help desk and 15% desk-side support so phone experience in a Help Desk environment is a must.QualificationsIdeal candidates will have Certifications in CompTIA A+, MCP, and/or Network +, preferred; with an Associate or Bachelor degree in the field of computer technology and/or 2-4 years equivalent work experience as a technician.All Levels Will Be Expected To Have* Attention to detail* AD, MS Office 2010 and up, Windows 7 and Win 10, and IE experience* Phone Support experience * Professional demeanor* Strong ability to identify and manage issues* Ability to follow strict protocols while maintaining an empathetic approach in assisting the end user.* Must be a quick learner.* Must have good soft skills.* Must be reliable at documenting desk side call resolution, in detail. * Strong communication skills both verbally and written form.RequirementsPhysical Requirements (Describe the position in terms of amount of time standing, sitting, and walking around, lifting and bending, which duties require the most effort and what business tools are utilized regularly)* Working conditions are normal for an office environment.* Work requires ability to interact with end user via phone and to respond to end users in person* Must be able to lift 40 lbs. * Must be able to walk up and down stairs.* Must be able to stoop and bend under deskAdditional InformationAll your information will be kept confidential according to EEO guidelines.This is an onsite position at the Batesville Plant/ this is not an option for remote work at this time

Keywords: MCPc, Battle Creek , Help Desk/Desktop Support Technician onsite, Professions , Battle Creek, Michigan