IT Specialist/Help Desk Level III Technician

Company: Modis
Location: Battle Creek
Posted on: January 10, 2021

Job Description:

An IT Specialist/Help Desk Level III Technician job in Battle Creek, MI is available courtesy of Modis Engineering. In this position you will oversee the daily performance of computer systems; set up equipment for employee use; perform or ensure proper installation of cable, operating systems and appropriate software; Use ticketing system; refer major hardware or software problems or defective products to vendors or technicians for service and more! A minimum of 3 years of Help Desk experience is required. This is a contract position. IT Specialist/Help Desk Level III Technician job responsibilities include: * Oversee the daily performance of computer systems. * Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems and appropriate software. * Maintain record of daily data communication transactions, problems and remedial action taken and installation activities. * Refer major hardware or software problems or defective products to vendors or technicians for service. QUALIFICATIONS: * Associates or Bachelors degree is preferred. * Three (3+) years of Help Desk experience as technician or support role. * Ability to diagnose and resolve technical issues. * Some travel to other locations required. * Working knowledge of office automation products, databases and ticketing system. * Must be self-motivated and have the ability to work independently. * Previous experience working with an IT department with a manufacturing facility is a big plus. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/ The Company will consider qualified applicant s with arrest and conviction records. Job Requirements:* Solving computer hardware/software problems* Configure desktop software and hardware* Configure desktop hardware and software* Provide network and remote connectivity hardware/software support* Provide technical support for users of desktop hardware and software* Resolve technical hardware and software issues* Resolve computer hardware and software issues* Assist other help desk staff and technicians with hardware/software issues* Maintain help desk software and processes* Provide technical support to end users to remote users* Resolving hardware and software issues* Resolve hardware and software issues* Troubleshooting computer hardware and software support incidents* Provide user support in software and hardware applications* Supporting desktop hardware and/or software configurations* Monitor phone and help desk email* Resolve software and hardware problems* Troubleshoot hardware and software problems* Using remote control software to resolve desktop issues* Assist with hardware and software computer support to technology users

Keywords: Modis, Battle Creek , IT Specialist/Help Desk Level III Technician, Professions , Battle Creek, Michigan