IT Specialist/Help Desk Level III Technician
Company: Modis
Location: Battle Creek
Posted on: January 10, 2021
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Job Description:
An IT Specialist/Help Desk Level III Technician job in Battle
Creek, MI is available courtesy of Modis Engineering. In this
position you will oversee the daily performance of computer
systems; set up equipment for employee use; perform or ensure
proper installation of cable, operating systems and appropriate
software; Use ticketing system; refer major hardware or software
problems or defective products to vendors or technicians for
service and more! A minimum of 3 years of Help Desk experience is
required. This is a contract position. IT Specialist/Help Desk
Level III Technician job responsibilities include: * Oversee the
daily performance of computer systems. * Set up equipment for
employee use, performing or ensuring proper installation of cable,
operating systems and appropriate software. * Maintain record of
daily data communication transactions, problems and remedial action
taken and installation activities. * Refer major hardware or
software problems or defective products to vendors or technicians
for service. QUALIFICATIONS: * Associates or Bachelors degree is
preferred. * Three (3+) years of Help Desk experience as technician
or support role. * Ability to diagnose and resolve technical
issues. * Some travel to other locations required. * Working
knowledge of office automation products, databases and ticketing
system. * Must be self-motivated and have the ability to work
independently. * Previous experience working with an IT department
with a manufacturing facility is a big plus. Equal Opportunity
Employer/Veterans/Disabled To read our Candidate Privacy
Information Statement, which explains how we will use your
information, please visit
https://www.modis.com/en-us/candidate-privacy/ The Company will
consider qualified applicant s with arrest and conviction records.
Job Requirements:* Solving computer hardware/software problems*
Configure desktop software and hardware* Configure desktop hardware
and software* Provide network and remote connectivity
hardware/software support* Provide technical support for users of
desktop hardware and software* Resolve technical hardware and
software issues* Resolve computer hardware and software issues*
Assist other help desk staff and technicians with hardware/software
issues* Maintain help desk software and processes* Provide
technical support to end users to remote users* Resolving hardware
and software issues* Resolve hardware and software issues*
Troubleshooting computer hardware and software support incidents*
Provide user support in software and hardware applications*
Supporting desktop hardware and/or software configurations* Monitor
phone and help desk email* Resolve software and hardware problems*
Troubleshoot hardware and software problems* Using remote control
software to resolve desktop issues* Assist with hardware and
software computer support to technology users
Keywords: Modis, Battle Creek , IT Specialist/Help Desk Level III Technician, Professions , Battle Creek, Michigan
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