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Specialist, Information Services

Company: Kellogg Community College
Location: Battle Creek
Posted on: September 8, 2019

Job Description:

Under general direction, provide computer technology support to staff, faculty and students to facilitate productive use of approved hardware and software at the College. Respond to and diagnose problems through phone, email, and face-to-face contact with users. Install and maintain network software and hardware. Based on the primary assignment to Field or Help Desk, detailed responsibilities may vary. Responsibilities:This regular, full-time, support staff position reports to the Manager, Systems.1. Understand and use multiple programs and provide instruction, training, and assistance as requested to staff, faculty, and students singly or in groups at their desk, via phone or in computer labs. Maintain security and enforcement of policies and procedures related to computer use.2. Install, maintain, and troubleshoot computer systems hardware, software, and peripheral equipment. Order replacement parts, call in warranties, and inventory equipment.3. Field Track: Repair computer systems hardware, software, and peripheral equipment including network and infrastructure.4. Provide hardware and software technical assistance to college labs, classrooms and offices via phone, remote support, e-mail, and in person.5. Field Track: Assist outside vendors and presenters with their equipment to work with the College’s applications when possible.6. Provide informal technical training for faculty and staff as needs arise during fulfillment of support duties. Deliver technical training program content according to programs and schedules determined by the supervisor.7. Web content management as defined by the Director.8. Field Track: Independently research problems, potential software or potential hardware, and make recommendation for implementation.9. Provide program-specific support during conversions including quickly learning and adapting to new programs, problem-solving with converting users, and supporting effective conversion of data and skills.10. Provide additional support to department management and staff or faculty as needed such as system upgrades and help desk problem resolution.11. Perform core support staff competencies. MINIMUM QUALIFICATIONS:Associate degree or successful completion of equivalent post-secondary credits or certificate in computer information systems from an accredited college/university OR equivalent work experienceMinimum of three (3) years of IT support experienceRecent and significant experience working in a help desk/first line support environmentWorking knowledge of fundamental operations of relevant software, hardware and other equipmentDemonstrated accuracy and speed in data entry, computerized file maintenance and the physical ability to install and move hardware and peripheral equipmentAbility to communicate in a pleasant and efficient manner with people at all levelsExperience with systems upgradesAbility to move up to 50 poundsWorking knowledge of various Windows OS, various versions of Microsoft Office and other software applicationsValid driver’s license and insurability under the College’s auto policy  Our applicant process requires all materials be submitted online by Monday, September 16, 2019 at 9:00 a.m. If you have questions regarding our online application process, please call (269) 565-2074 or email hr@kellogg.edu

Keywords: Kellogg Community College, Battle Creek , Specialist, Information Services, Other , Battle Creek, Michigan

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