Quality Enhancement Specialist

Company: Kellogg Community Credit Union
Location: Battle Creek
Posted on: March 12, 2025

Job Description:

Description: Join Kellogg Community Credit Union as a Quality Enhancement Specialist out of our Second Street branch in Battle Creek!
The Quality Enhancement Specialist role is a critical position to the organization. The Quality Enhancement Specialist helps the Credit Union to grow by providing continuous improvement enhancements and educational opportunities.
Responsibilities:

• Reviews multiple reports on a daily, weekly, and monthly basis to act as quality control for all member functions.
• Reviews all, but not limited to, new memberships, loans, Certificates of Deposit, and membership changes for accuracy and completeness, including appropriate signatures on all documents.
• Leads meetings and supplies information to departments and leadership regarding findings, trends, and statistics.
• Communicates regularly with team members utilizing tact, and professionalism.
• Looks for improvements in processes, procedures and implements changes as needed.
• Reviews trends to identify potential training gaps to improve member service.
• Ensures compliance with regulations as required through review of quality and accuracy of documents and packages.
• Assists in rate verification and rate changes as needed.
• Performs other job duties as assigned.Requirements:Requirements:
  
  • High School diploma or GED
  • One to Three years similar or related experience
  • Excellent written and oral communication skills
  • Strong soft skills
  • Strong computer skills including the Microsoft Suite
  • Ability to resolve interpersonal conflict and miscommunicationsPM20
    
    
    
    
    
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Keywords: Kellogg Community Credit Union, Battle Creek , Quality Enhancement Specialist, Other , Battle Creek, Michigan