Patient Care Coordinator
Company: HearingLife
Location: Battle Creek
Posted on: March 18, 2023
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Job Description:
Overview :Who WE Are:HearingLife?is a national hearing care
company and part of the Demant Group, a global leader in hearing
healthcare builton a heritage of care, health and innovation since
1904.?HearingLife?operates more than 600 hearing care centers
across 42 states.We follow a scientific, results-oriented approach
to hearing healthcare that?is provided by?highly skilled?and caring
professionals.Our vision is to help more people hear better through
life-changing hearing health delivered by the best personalized
care.Who YOU Are: You will act as the face of our retail clinics
located around the country and in local communities. The Patient
Care Coordinator strives to ensure a positive patient experience
and to help more people hear better. In addition, the Patient Care
Coordinator supports the clinic by helping to achieve revenue goals
by attracting new Patients, managing the administrative and
operational functions and coordinating Patient interactions and
needs.Responsibilities :- Drive Patient appointment and clinic
revenue generation by making outbound & follow up calls to
potential and existing patients - Greet all patients and obtain
potential referrals. Understand current marketing promotions.- Data
entry and appointment scheduling using company scheduling protocols
and internal scheduling database software.- Keep our office patient
ready by managing our office supply inventory per company approved
lists - Manage an accurate account of petty cash, bank deposits and
credit transactions- Maintain hearing aid inventory - Work with
patient directly to collect all insurance documentation and
understand current HIPAA laws.Qualifications:We are Excited About
You if:You have exceptional professionalism and can clearly
articulate with our patients in face to face, verbal and written
communications. This role is fast paced and requires you to have
both a strong organization and sales mindset. As the face of our
office, you will need proactive customer service skills and the
ability to exhibit friendly and courteous behavior in all patient
interactions.- High School Diploma or equivalent; Associates degree
preferred but not required- Minimum of 1 year of previous front
office, preferably in a customer service or sales setting -
Superior multi-tasking and time management discipline- Ability to
work independently and collaboratively with staff and support
services- Skilled in handling sensitive matters and patients with
tact, courtesy, and discretion - Technically savvy with computer
and systems including intermediate knowledge of MS Office Suite
specifically word and excel Benefits, 401K, and Paid Time Off
package. In addition to onboarding we offer continuous learning and
development to support your HearingLife career We are an Equal
Opportunity / Affirmative Action employer, all qualified applicants
will receive consideration for employment without regard to race,
color, religion, sexual orientation, sex, national origin,
disability, or protected veteran status.
Keywords: HearingLife, Battle Creek , Patient Care Coordinator, Other , Battle Creek, Michigan
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