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Customer Experience Banker Resource (Float)

Company: The Huntington National Bank
Location: Battle Creek
Posted on: June 16, 2022

Job Description:

DescriptionSummary: As a full-time Branch Resource Team member, you will engage in proactive sales and customer service activities, including teller transactions. You will be part of the Branch Resource Team and will support a defined group of branches in Huntington's Branch Network. Colleagues in the Branch Resource Team will travel between their assigned branches and the work location may change daily.Colleagues in the Branch Resource Team must have access to reliable transportation to facilitate working in multiple branches.Responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Serves in a concierge role by servicing walk-in customers. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service. Effectively resolves customer issues. Strong comfort level with technology and educates customers on how to optimize their use of bank technology (online, mobile, and ATM banking) so they can bank more conveniently and better manage their money. Proficient in consumer deposit products. Proactively identifies opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners. Educates and refers customers to other areas of the bank to deepen relationships and build strong internal partnerships pursuant to OCR guidelines. Adheres to all operational, security, risk and regulatory related policies and procedures. Demonstrates acumen in sales, customer service, relationship management, banking, communication and presentation.A Customer Experience Banker is a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan and other banking products and services. You will process customer transactions accurately and efficiently in order to provide exemplary customer service while educating customers on bank products, services and technology.Duties & Responsibilities:

  • Engage in proactive sales and customer service activities, including teller transactions. Responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, and other banking products and services. Serves in a concierge role by servicing walk-in customers
  • Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service. Effectively resolves customer issues. Strong comfort level with technology and educates customers on how to optimize their use of bank technology (online, mobile, and ATM banking) so they can bank more conveniently and better manage their money.
  • Proficient in consumer deposit products. Proactively identifies opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners. Educates and refers customers to other areas of the bank to deepen relationships and build strong internal partnerships pursuant to OCR guidelines.
  • Adheres to all operational, security, risk and regulatory related policies and procedures. Demonstrates acumen in sales, customer service, relationship management, banking, investments, business banking,, communication and presentation.Required Qualifications:
    • High School Diploma
    • 1 year customer service in banking, financial services or goal driven retail sales. Can include military service in an administration, contracting, civil affairs, or similar roleOR
      • Bachelor's DegreePreferred Qualifications:
        • Cash handling skills preferred but not required
        • Comfort with technology such as mobile services and online banking services is a plusCovering area branches for the Lansing District including and surrounding Battle Creek.
          • Drive Times limited
          • Paid Mileage
          • Career Advancement OpportunitiesWorkplace Type:OfficeEEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender IdentityTobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position

Keywords: The Huntington National Bank, Battle Creek , Customer Experience Banker Resource (Float), Other , Battle Creek, Michigan

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