Company: Kellogg Community Credit Union
Location: Battle Creek
Posted on: May 15, 2022
KCCU has an exciting opportunity for a Resolution Specialist!!Our
Resolution Specialist role is critical position for the
organization. The Resolution Specialist will be responsible in
assisting with the overall resolutions activity for the credit
union. Will use independent judgment to make decisions to minimize
the credit union's losses while ensuring compliance with credit
union policies. Monitors delinquent account information.
Communicates with members on negative accounts, and assists in
processing of incoming and outgoing garnishments. Alerts management
team and staff of necessary collections or fraud information and
assists Credit Union employees as necessary. Provides world class
member and employee service.Responsibilities:--- Uses independent
judgment to make decisions in the best interest of the credit
union.--- Ensures collection department is following credit union
policies.--- Recommends changes to collection processes as
necessary.--- Communicates or coordinates communication with
members when necessary regarding the status of their account.---
Recommends monthly charge-offs.--- Negotiates payment arrangements
with members as necessary, including charged off accounts.---
Coordinates transfer of information to attorneys or collection
agencies on accounts that have been turned over for legal
action.--- Keeps staff and management informed on important fraud
updates, including training items if necessary..
Qualifications:A minimum of one-year experience in a similar
capacity, ability to motivate and influence others, ability to meet
and exceed established goals, and strong communication skills.
Strong PC skills, attention to detail, and ability to work at a
fast pace important.PM20PI177558611
Keywords: Kellogg Community Credit Union, Battle Creek , Resolution Specialist, Other , Battle Creek, Michigan
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