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IT Support Coordinator

Company: BlueOx Credit Union
Location: Battle Creek
Posted on: May 15, 2022

Job Description:

Description:
Join our team and make a positive impact! Experience the BlueOx culture and enjoy a professional, fun, and rewarding career. We pay and reward for knowledge, expertise, integrity, and dynamic personalities. At BlueOx, we are committed to putting our members first and are looking for diverse, energetic, goal-oriented professionals that share the same passion to serve our members and communities as we do. Benefits Offered:

  • 401(k) match and Profit Sharing
  • Education reimbursement
  • Up to $600 in wellness reimbursement annually - fitness equipment, gym membership, massages, etc.
  • Full Medical, Dental, Vision, and Prescription Insurance coverage
  • Health Savings Account with bi-weekly Employer Contributions
  • Employer Paid Life Insurance
  • Employer Paid Short and Long Term Disability coverage
  • Generous Paid Time Off
  • 13 Paid Holidays
  • Employee Assistance Programs
  • Monthly commissions and incentives
  • Employee Appreciation Events
  • Community Volunteering Opportunities
  • Performance and Discretionary Bonuses --- and more Requirements:
    Provide exceptional internal service to the organization through phone queue, ticketing system, email, and in person. Troubleshoot problems and advise on the appropriate action. Responsible for repairing, maintaining, upgrading, and installing computers and related peripheral equipment. Provides first-level triage to incoming requests. Performs diagnostic testing to determine the source of problems and takes necessary steps to resolve or escalate the issue. Ensures preventative maintenance schedules are followed and communicated. Creates follows, and documents procedures for growing user knowledge base and troubleshooting.
    • Responsible for troubleshooting, analyzing problems, and making repairs on computers, peripheral equipment, and software.
    • Maintains prioritization and triage of IT issues across the organization and escalates to the responsible resources for resolution.
    • Set up and install new systems, computers, printers, and other peripherals.
    • Maintains effective communication and coordination with vendors, departmental employees, and users across the organization.
    • Controls asset management of equipment and documents all procedures. If you are an expert in hospitality, love people, and have a passion for advancing lives, apply today! BlueOx Credit Union provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, height, weight, disability, genetic information, marital status, amnesty, status as a covered veteran, or any other status or characteristic protected by applicable federal, state and local laws. PI176735463

Keywords: BlueOx Credit Union, Battle Creek , IT Support Coordinator, Other , Battle Creek, Michigan

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