Process Improvement Coordinator

Company: Senior Care Partners P.A.C.E.
Location: Battle Creek
Posted on: May 9, 2022

Job Description:

Primary Purpose This position will assist in the development, implementation, and coordination of organization initiatives for the improvement of clinical, operational, and administrative services. This role supports a corporate wide quality improvement program through establishing processes to understand and monitor outcomes and collaborates with internal and external customers across the organization to drive improvement. This position is responsible for day-to-day quality and participant satisfaction issues and facilitates improvement through ongoing analysis of data to identify trends, significant results, and opportunities. Supports regulatory compliance. Duties and Responsibilities Interprets and communicates care management and quality results and uses this information to influence process improvement. Exhibits creative and effective problem solving and initiative in managing change. Establishes and maintains positive working relationships and networks effectively across all Senior Care Partners P.A.C.E. departments to ensure a collaborative culture of quality throughout the organization. Engages teams in the development and adoption standard processes. Contributes to a learning culture of improvement. Leads quality improvement projects using data to define and measure problems and results. Conducts internal quality auditing and monitoring efforts. Facilitates root cause analysis. Collects and maintains the data and information required to be reported to CMS and MDHHS pertaining to participant care activities and outcomes. Contributes to the management of the participant satisfaction program by ensuring proper resolution of grievances and facilitation of the Participant Advisory Council. Orients new staff and contracted providers on the quality improvement principles and requirements. Supervisory Responsibilities This position has no supervisory responsibilities. Qualifications Bachelor---s Degree in nursing, statistics, organizational psychology, industrial engineering, healthcare administration, information systems. RN, LPN, or MA preferred. Process improvement and Project Management experience required. Six Sigma, Lean or like training and experience preferred. Strong interpersonal skills: prior experience with team facilitation required. Demonstrated ability in computer usage and software applications with a solid knowledge in the use of Excel required additionally experience with analytics software preferred. Minimum one year of experience successfully leading employees completing quality related projects or equivalent experience. Collaborative and supportive personality that can inspire change in others. Minimum of one year of experience working with the frail, elderly, or long-term care population. Specific Requirements Immunizations and vaccines must be current or medical documentation must be provided from a medical provider with reason (s) to request waiver. (Hepatitis B, TB, MMR, Varicella, TDaP, Flu, COVID-19) Must be able to read, write, speak, and understand the English language and follow written and oral instructions. Must demonstrate necessary skills and knowledge as outlined in the position specific competency requirements. Must be willing to seek out new methods and principles and willing to incorporate them into existing nursing and/or medical practices. Must care, support, and collaborate with everyone involved in participant---s family using the patient-family centered care approach. Must possess the ability to make independent decisions when circumstances warrant such action. Must possess the ability to communicate tactfully with personnel, participants, family members, visitors, government agencies/personnel, and the public. Must have proven leadership experience and skills with the ability to get along harmoniously with others in a team environment. Must possess the ability to plan, organize, develop, implement, and interpret Senior Care Partners P.A.C.E. goals, objectives, policies, and procedures, etc., that are necessary for providing quality care. Must have patience, tact, a cheerful disposition, and enthusiasm, as well as the willingness to handle difficult participants. Must be knowledgeable of computers, data entry, output, system applications, etc. Work Environment Moves intermittently during working hours. Has a visible presence while working in the center and is subject to frequent interruptions. Is subject to emotionally upset participants, family members, and visitors, etc. Is subject to callback during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.). Works beyond normal working hours when necessary. Is subject to pressure from multiple/emergency calls. Physical Demands (With or without accommodations) Must be able to move intermittently throughout the workday. Must be able to read, write and speak the English language in an understandable manner. Must be able to cope with the mental and emotional stress of the position. Must function independently, have flexibility, personal integrity, and the ability to work effectively with oher personnel. Must have a pleasant speaking voice. Must be able to push, pull, move, sit or stand for long periods of time. Lift up to 20 pounds as needed. May be necessary to assist in the evacuation of participants during an emergency situation.

Keywords: Senior Care Partners P.A.C.E., Battle Creek , Process Improvement Coordinator, Other , Battle Creek, Michigan