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Full-Time Patient Representative: Emergency Department & Admitting Battle Creek 7:00am-7:30pm

Company: Bronson Healthcare Group
Location: Battle Creek
Posted on: January 16, 2022

Job Description:

CURRENT BRONSON EMPLOYEES - Please apply using the career worklet in Workday. This career site is for external applicants only.A career with Bronson opens up new worlds. Cutting-edge technologies, clinical expertise and business innovations combined with individual human care and compassion are all a part of the experience.LocationBBC Bronson Battle CreekTitleFull-Time Patient Representative: Emergency Department & Admitting Battle Creek 7:00am-7:30pmWhether you enjoy working with spreadsheets or stethoscopes, an exciting career is waiting here for you!Patient Representatives are instrumental in ensuring the efficient and effective flow of patient access needs throughout the organization. Responsibilities may include greeting and registering patients, gathering and entering appropriate demographic and insurance/billing information, verification, scheduling appointments, providing patients with financial information, price estimates and the collection and entry of payments. Current knowledge of billing and coding requirements and the ability to apply these based on industry standards is required. Ability to resolve patient financial issues and negotiate payment arrangements. Representatives must fully understand the ramifications and impact of incomplete or inaccurate information to patient care and the overall revenue cycle. Position works in a team environment and delivers exceptional customer service. Other duties as assigned. Employees providing direct patient care must demonstrate competencies specific to the population served.Bronson Positivity:Here at Bronson we strive to provide an exceptional healthcare experience made easier for every person. As the largest employer, nonprofit, and multi-specialty outpatient practice network in Southwest Michigan; we house the only level 1 trauma center and children's hospital in the region while being a proud magnet facility. Who we are:As a physician-led and professionally managed medical group, we're leading the way in standardizing and coordinating care and driving quality improvements across the region. Our goal? Exceptional healthcare experiences for every person, every time.It's not just physicians and advanced practice providers in leadership positions who can collaborate and voice their opinions. Everyone on our team is encouraged to speak up and is empowered to share their thoughts and participate in making Bronson Medical Group the best it can be. Our practice leadership council groups-organized by specialty-work with administration and our program lines to set standards and drive quality according to evidence-based best practices.We know that by working together, we can have a measurable impact on health outcomes today, and for generations to come.What we offer:Consistent and flexible schedulingCompetitive payGenerous PTO and wellness benefitsView a complete list of our benefit offering here: school diploma or general education degree (GED) required.Certified Healthcare Access Associate (CHAA) PreferredPrevious customer service experience required.Experience with third party billing (including county, state and federal) strongly preferred.Medical Terminology, CPT and ICD-10 coding strongly preferred.Basic typing at 45 WPM, basic ten key, and computer skills within a Windows environment.Experience with multiple computer applications/operating systems, and office machines.Knowledge of HIPAA and confidentiality requirements, insurance payer regulations and requirements, and patient rights.Knowledge of revenue cycle components and his/her role in the ability to impact the overall process.Knowledge of the impact of accurate registration has on patient satisfaction.Analytical skills to solve simple to semi complex problems.Organization, prioritization and time management skills.Concentrate and pay close attention to detail.Ability to multi-task.Be flexible to facilitate change.Greets and/or registers patients accurately and efficiently.Verifies insurance eligibility using online systems.Provides and/or completes required patient forms.Collects and enter payments, follows required balancing procedures.Analyzes, interprets and enters physician orders.Scans and indexes forms.Schedules and communicates appointment information accurately and efficiently for multiple facilities and ancillary departments.Verifies insurance for scheduled and urgent emergent patients following guidelines established per payer and obtains authorization based on payer specific criteria.Accurately completes assigned work queues.Assists with financial counseling needs.Maintains confidentiality in verbal, written and electronic communication.Follows established processes, protocols, and workflows.Takes initiative to resolve problems and meet patient needs.Additional DetailsPatient Representatives assigned to an Emergency Department team will be placed into a weekend standby rotation based on facility. This standby rotation begins Friday at 7pm to Monday at 7am. This standby rotation could occur from two to no more than six times a year.All new hires to the patient representative role are required to take and pass a structured insurance training class within 90 days of hire. This includes passing both written and scenario segments of testing. If unable to pass, additional training and testing will be provided with no more than three attempts. If upon the third attempt they are unsuccessful employment will be evaluated at that time.ShiftFirst ShiftTime TypeFull timeScheduled Weekly Hours36Cost Center1202 Patient Access ER (BHG)Please take a moment to watch a brief video highlighting employment with Bronson!

Keywords: Bronson Healthcare Group, Battle Creek , Full-Time Patient Representative: Emergency Department & Admitting Battle Creek 7:00am-7:30pm, Other , Battle Creek, Michigan

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