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IT Specialist

Company: Tenneco
Location: Battle Creek
Posted on: January 12, 2022

Job Description:

Essential Duties and Responsibilities: Supports Incident and Request management submitted through the incident management system per service level objectives. Supports procurement, installation, configuration and support end user devices like Laptops, Desktops, Workstation, printers and mobile devices through staging or manual deployment of standard software (Windows 7 & 10, MS Office, Lotus Notes, SAP Client, VPN Software, Antivirus, Engineering and other Client Side software) or apps, PBX and Phone systems. Supports Enterprise IT teams, troubleshoots and maintains Servers, Network (WAN & LAN), Monitoring UPS and Switches, Backup Environment and external vendors. Supports the on-site Computer Room, Racks, cabling and Data room maintenance tasks. Covers all critical equipment through Annual maintenance contract, reports issues with services providers and escalates per vendor service level agreements. Participates in BOS Reporting, Continuous Improvement and exercise deep problem solving (8D) to avoid repeat issues. Provides basic training new IT Users on IT Process and IT Systems usage. Supports Entitlement processes for end users access request. Executes patching plan for site(s) equipments and execution the plan. Participates and supports audit activities based on Internal Audit requirements.
Education / Experience: Bachelor's degree in Computer Science or related desired. Minimum 2 years of experience working in an IT operations / service organization within a complex IT Infrastructure environment providing support on-site and remotely (automotive and / or manufacturing industries is a plus). ITIL, Microsoft Certified Desktop Service Technician (MCDST), HP Desktop / Printer preferred. Excellent knowledge on installation, configuration, patching and troubleshooting of Windows 7 & 10, MS Office, O365, IBM Lotus Notes, Symantec Endpoint Protection, SAP Client and other Client-side Software installation, Polycom Audio / Video Conference, HP Hardware (Desktop, Laptop, Printers), Dell hardware, handheld scanners, barcode printers and Jobble

Keywords: Tenneco, Battle Creek , IT Specialist, Other , Battle Creek, Michigan

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