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Program Support Assistant

Company: Veterans Affairs, Veterans Health Administration
Location: Battle Creek
Posted on: January 3, 2022

Job Description:

Summary The Battle Creek VA Medical Center is recruiting for an Program Support Assistant. The Program Support Assistant will function in Acute Hospital Clinical Service . Responsibilities Receive incoming calls from patients, clients, staff, and others in need of information. Use computerized timekeeping systems with accuracy and resolves issues and discrepancies with management. Organize medical charts, maintains files and office records. Demonstrate excellent customer service to all internal and external customers. Compile monthly reports using appropriate system and scans reports into the computerized patient record system. Schedule, cancel, and re-schedule appointments of Veterans and monitors appointments in accordance with current guidelines. Provide general clerical administrative support and uses sound judgment in prioritizing tasks according to urgency. Use computers, software applications, databases, and automated systems to accomplish work. Maintain office compliance regarding regulations, policies, and guidelines as established. Schedule and review work activities performed in an office, including reporting and record keeping. Work Schedule: Monday - Friday; 7:30am - 4pm Telework: Not Available Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD10088A Financial Disclosure Report: Not required Requirements Conditions of Employment Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/31/2021. Specialized Experience/Education/Combination of Experience and Education Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: performing standard clerical assignments and resolving recurring problems. Work consists of related steps, processes, or methods which require the employee to identify and recognize differences among a variety of recurring situations. Actions to be taken or responses to be made differ in nature and sequence because of differences in the particular characteristics of each case or transaction. In addition to knowledge of how to carry out procedures, the work requires some subject-matter knowledge of VA programs and operations. These knowledges are needed to determine what is being done, why the action is being taken, and how it must be accomplished.. OR Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a 4-year course of study leading to a bachelor's degree. One year of full-time undergraduate study is defined as 30 semester hours or 45 quarter hours (Transcripts must be submitted). This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. OR Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education at the GS-05 level. This can be determined by adding total qualifying experience as a percentage of the required experience and education as a percentage of the total required. The total percentage must equal 100 percent. Only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. For example, the position to be filled is an Program Support Assistant, GS-5. You have 9 months of specialized experience and 75 semester hours of college (15 semester hours beyond the second year and the equivalent of 3 months of specialized experience). You meet 75 percent of the required experience and 25 percent of the required education. You meet 100 percent of the requirement for 1 year of specialized experience and are qualified for the position. D. My experience and/or education is not reflected in any of the above statements. You will be rated on the following Competencies for this position: Clerical experience Management and Organizational Abilities Communication Skills Computer Skills Customer Service Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary but also requires some standing, walking, bending, lifting and carrying of light to medium weight items such as reports, files, manuals etc. The incumbent must be able to work under pressure associated with meeting deadlines. There are no special physical requirements to perform the work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Additional Information VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Pandemic Telework Program: Due to COVID-19, the VA is currently in an expanded telework posture. If selected, you may be expected to temporarily telework, even if your home is located outside the local commuting area. Once employees are permitted to return to the office, you will be expected to report to the duty station listed on this announcement. [Management officials will provide information about returning to the official, pre-pandemic worksite, when applicable.] At that time, you may be eligible to request to continue to telework depending upon the terms of your organization's telework policy and the duties of the position. Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at This job opportunity announcement may be used to fill additional vacancies..... click apply for full job details

Keywords: Veterans Affairs, Veterans Health Administration, Battle Creek , Program Support Assistant, Other , Battle Creek, Michigan

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