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IT Specialist

Company: Tenneco
Location: Battle Creek
Posted on: January 4, 2022

Job Description:

Essential Duties and Responsibilities:
- Supports Incident and Request management submitted through the incident management system per service level objectives.
- Supports procurement, installation, configuration and support end user devices like Laptops, Desktops, Workstation, printers and mobile devices through staging or manual deployment of standard software (Windows 7 & 10, MS Office, Lotus Notes, SAP Client, VPN Software, Antivirus, Engineering and other Client Side software) or apps, PBX and Phone systems.
- Supports Enterprise IT teams, troubleshoots and maintains Servers, Network (WAN & LAN), Monitoring UPS and Switches, Backup Environment and external vendors.
- Supports the on-site Computer Room, Racks, cabling and Data room maintenance tasks.
- Covers all critical equipment through Annual maintenance contract, reports issues with services providers and escalates per vendor service level agreements.
- Participates in BOS Reporting, Continuous Improvement and exercise deep problem solving (8D) to avoid repeat issues.
- Provides basic training new IT Users on IT Process and IT Systems usage.
- Supports Entitlement processes for end users access request.
- Executes patching plan for site(s) equipment's and execution the plan.
- Participates and supports audit activities based on Internal Audit requirements.

Education / Experience:
- Bachelor's degree in Computer Science or related desired.
- Minimum 2 years of experience working in an IT operations / service organization within a complex IT Infrastructure environment providing support on-site and remotely (automotive and / or manufacturing industries is a plus).
- ITIL, Microsoft Certified Desktop Service Technician (MCDST), HP Desktop / Printer preferred.
- Excellent knowledge on installation, configuration, patching and troubleshooting of Windows 7 & 10, MS Office, O365, IBM Lotus Notes, Symantec Endpoint Protection, SAP Client and other Client-side Software installation, Polycom Audio / Video Conference, HP Hardware (Desktop, Laptop, Printers), Dell hardware, handheld scanners, barcode printers and plotters.

Keywords: Tenneco, Battle Creek , IT Specialist, Other , Battle Creek, Michigan

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