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Mail Clerk

Company: EG Workforce Solutions
Location: Battle Creek
Posted on: January 11, 2020

Job Description:

Postal Mail - Sort, count, track, open, and scan consumer mail received to PO Box CAMB in Battle Creek or from Mississauga. May include mail received from third party vendors. If samples included, provide identification for Contact Center to respond. If unable to identify, give sample to Senior Consumer Specialist for identification (utilizing CRS and copy machine for extended periods) --- Returned Mail - Open, process, sort coupons, and add notes to file as to why consumer did not receive (utilizing CRS) --- Inner-Office Mail - Sort, deliver shipments from shipping holding area to group. Rotate samples daily to ensure mail is kept in frozen environment for 1 business day; weekends excluded --- QA Samples - Triage, task, and organize received (utilizing CRS) --- Overnights - Triage and track amount received. Distribute to appropriate brand steward/manager or their back up (utilizing Excel) --- Claims - Distribute red and pink label mail to claims manager
--- Batch - Print, assemble, mail consumer letters and/or gifts/checks; or distribute to appropriate CA staff (utilizing CRS) --- Task Queue - Review, respond, and task notifications for additional information for U.S. Postal Mail scans (utilizing CRS) --- Nutrition Labels (GIF) - Triage GIF emails from external vendor (Schawk). Add GIF to Product Page. Notify Brand Steward/Manager of new information added to Product page (utilizing KIS/Enlight) --- Enlight comments - Review comments and distribute to appropriate Consumer Affairs team member --- Claims check - requesting via SAP for processing --- Photo sample queue processing - review, note file and respond to consumer --- Photos - take pictures of samples received and upload to file in CRS Weekly - --- U.S. Postal Mail - Shred scanned consumer mail (utilizing shredder) --- Chemistry Samples - Sort, track and distribute outbound and inbound samples (utilizing Excel) --- Consumer Affairs Closet - Clean, stock, and organize gifts, office supplies, and product samples Monthly/as Needed - --- Shipments - Package, create label, and ship items to third party vendors Yearly - --- Archives - Box claims and consumer mail to Archives using approved method --- Set Up - Create upcoming year files for claim and consumer mail Other - --- Product Samples - Package, send, and notify Contact Center provider of product sample being sent --- Chemistry Samples - Hand deliver hi-pri samples to WKKI Chemistry processing manager --- Escalated Mailings - Hand deliver overnight /next day consumer shipments to appropriate internal Kellogg mailroom --- Claims - Create label and mail return samples to consumers; stamp checks and collate mailings --- Special Projects - As needed: may include Enlight updates including product and promotion pages, shipments outside of consumer and bi-monthly shipments to Contact Center, stuffing envelopes, sealing and applying address labels, etc. --- Administrative Support - As needed: may include ordering office supplies, etc. --- Lab Samples - Open, Identify, Create Plant Submission, and File (using CRS) --- Database Entry - Learn knowledgebase system to assist with routine entry/updates (using Enlight) QUALIFICATIONS: --- High school diploma or equivalent. --- Computer skills: intermediate level. --- Flexibility and the ability to be multi-tasked. --- Ability to set priorities and work independently with little or no direction. --- Strong organization skills. --- Excellent customer service skills. --- Excellent communication skills. --- Excellent ability to maintain confidentiality. PHYSICAL JOB REQUIREMENTS: --- Sitting for long periods of time: frequently --- Bending and stooping: occasionally --- Walking and standing: frequently --- Lifting up to 35 pounds: occasionally --- Lifting up to 50 pounds: occasionally

Internal ID: 1861977PandoLogic.Category: Administrative, Keywords: Mail Clerk

Keywords: EG Workforce Solutions, Battle Creek , Mail Clerk, Other , Battle Creek, Michigan

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