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IT Field Services Analyst -Battle Creek MI

Company: Kelly Services
Location: Battle Creek
Posted on: September 27, 2018

Job Description:

Kelly Services is seeking a IT Field Services Analyst-- for an American corrugated packaging--company in Battle Creek MI.--Job Title: IT Field Services Analyst Location: Battle Creek MIType: Contract (W2)Length: 3 months Pay Rate - $34/HR--The opportunity:--- Perform analytical, technical, and administrative work to aid in the on-going support of technology assets in the enterprise, including installing, maintaining, troubleshooting, supporting, and controlling critical business and IT infrastructure and applications.--- Demonstrated ability to analyze and resolve complex hardware and software problems that require in-depth troubleshooting skills to determine root cause.--- Ability to adjust operating parameters to optimize system performance under dynamic conditions--- Strong computer skills including experience using applications such as Microsoft O365, Visio and PowerPoint software.--- Work in an ITIL-compliant, Change Management environment, maintaining both personal and team Service Level Agreement compliance--- Troubleshoot complex hardware and software problems and create innovative solutions--- Perform analytical, technical, and administrative work to aid in the on-going support of technology assets in the enterprise, including installation, maintenance, supporting, troubleshooting, and control of critical infrastructure--- Install common and standard software and hardware peripherals--- Assist with end-user questions, problems, and training.---Configure and troubleshoot Android, iOS, & Chromium OS based mobile devices---Work with technology assets including: single-user & networked desktop & laptop clients; desktop & network printers; application & network servers; network switches & cabling; process control clients; small databases; smartphones and other technology assets.--- Act as primary contact for critical niche apps that are required to operate the business. Duties may include loading and configuring client software as well as testing and applying required patches--- Proven capability of configuring, monitoring, and troubleshooting networking components used in a high availability computing environment utilizing a multi-layer network topology within a multi campus configuration.--How you will impact the client:----- Assist end-users on a routine basis to become comfortable with operating the Audio-Visual and Videoconference systems----- Resolving issues, as well as related questions, and training employees----- Empower end-users to become comfortable with operating the systems and resolving routine issues----- Provide direct technical support to senior executives and VIPs.----- Coordinate outside support including hardware repairs and electrical and wiring vendors----- Contribute in a project environment - both locally-focused and enterprise-wide----- Maintain accurate inventory of all technology assets including spare parts----- Participate in technology field trials which may include direct involvement with suppliers----- Develop and maintain all associated system documentation--What you need to succeed:----- Bachelor's Degree is preferred, Technical School Degree plus experience and technical certifications is acceptable----- Minimum 2 years proven PC/LAN experience required----- Advanced knowledge of Microsoft Windows and Office products including Word, Excel, Access, and PowerPoint.----- Advanced knowledge of local area network computing, including Ethernet, Windows, and TCP/IP.----- Proven capability of configuring, monitoring, and troubleshooting networking components used in a high availability computing environment utilizing a multi-layer network topology within a multi campus configuration.----- Professional demeanor and good people skills including the ability to interact well with Executives, office personnel, field technicians, engineers, sales, and vendors.----- Ability to deliver results with limited supervision and self-direction.----- Must be able to work and function on a high availability team in a 24x7 on-call rotation and respond on-site as required to support service level agreements.--*** If this position may be of interest to you, please email me back at--shai879@kellyservices.com--(with your most up to date resume, for further consideration) and advise the best time and number at which you can be reached. If not for yourself, feel free to share this opportunity within your network! ***For quick inquiries, feel free to--CHAT LIVE WITH ME NOW! (8am - 5pm CST)Apply Today!Shazneen IraniProfessional Technical RecruiterKelly Services, Inc.shai879@kellyservices.comkellyservices.comWhy Kelly--? With Kelly, you'll have direct connections to leading IT organizations in the best companies around the globe-offering you the chance to work on some of today's most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 95 of the Fortune 100--- companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent: people like you. Last year we found 8,000 opportunities for IT professionals. Let us help advance your career today. About Kelly Services-- As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]

Keywords: Kelly Services, Battle Creek , IT Field Services Analyst -Battle Creek MI, IT / Software / Systems , Battle Creek, Michigan

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