Customer Service Specialist

Company: Summit Pointe
Location: Battle Creek
Posted on: January 26, 2023

Job Description:

CUSTOMER SERVICE SPECIALIST (3rd Shift/Variable swing 1st/2nd shift/Daytime with Weekend Rotations)



Summit Pointe provides the highest quality behavioral health services to help individuals maximize their potential. Our highest priority is caring for the customers we serve, their families and their advocates. We take pride in being the community mental health services program for Calhoun County and a vital resource to all we serve.



SUMMARY


The Customer Service Specialist represents Summit Pointe by greeting guests, answering phone calls and performing other clerical duties. Ensures insurance information is received, collects co-pays and completes data entry activities.




Responsibilities


Performs scheduling activities, maintains clinical files and compiles, monitors, and prepares reports as requested.
Demonstrates excellent organizational, communication, computer, analytical and problem-solving skills.




Qualifications


High School Diploma or equivalent required. Associate's Degree in Business or related field preferred.
Two years of progressively more responsible secretarial or support services preferred.
Experience with general clerical skills including typing, electronic scanning, data entry, database management, telephone reception and knowledge of office equipment.
Computer experience - Word, Excel and electronic medical record software preferred.




Work Detail


Beginning pay range is $15.20 - $21.63 per hour depending on experience
May be required to work variable hours/shifts.
Excellent full benefit package including 13 paid holidays, up to 4 weeks PTO after the first year, quarterly bonuses, free Y-Center membership and much more!




Summit Pointe pioneers Community Mental Health Services by developing innovative ideas and community partnerships that lead to high quality care and a healthy community. Interested, customer-focused and qualified applicants may apply at summitpointe.org/employment.




PI200736199

Keywords: Summit Pointe, Battle Creek , Customer Service Specialist, Hospitality & Tourism , Battle Creek, Michigan