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Customer Service Lead

Company: SpartanNash Company
Location: Battle Creek
Posted on: September 17, 2022

Job Description:

At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, "I can't live without them."Our SpartanNash family of Associates is 17,500 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNash's People First culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company? Apply now!Location:45 East Columbia Avenue - Battle Creek, Michigan 49015Job Description:Position Summary:To provide and maintain high standards of customer service in the department; to supervise and direct crew activities within the direction of the Dairy Queen Manager and operations to ensure that the work shifts of the associates working contribute to the financial best interest of the store. Complete all other duties as assigned in a timely manner.Career Framework Job Level: R3Education:High School Diploma or equivalent (GED)Experience:Relevant experience preferred, Proficiency developed through work experience and on the job trainingResponsibilities:Limited supervisionWorks within a range of processes and proceduresInformal resources for less relevant experienced team membersPhysical Requirements:The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Travel requirements vary by assignment.SpartanNash is a certified Veteran-Friendly Employer. We value the perspectives, backgrounds, skills, work ethic and leadership that those who are military connected bring to the workforce.As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.SpartanNash is an Equal Opportunity Employer that celebrates diversity and believes employing a diverse workforce is key to our success. We are committed to providing equal employment opportunities to all individuals.We are not able to sponsor work visas for this position.

Keywords: SpartanNash Company, Battle Creek , Customer Service Lead, Hospitality & Tourism , Battle Creek, Michigan

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