Customer Service Associate

Company: Eurofins
Location: Battle Creek
Posted on: January 11, 2021

Job Description:

Company Description Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies. In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 47,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing. In 2019, Eurofins generated total revenues of EUR --- 4.56 billion, and has been among the best performing stocks in Europe over the past 20 years. Job Description * Serves as project manager for clients' samples, keeping clients informed of status and TAT and lab informed of client requirements* Balances client needs and satisfaction with internal laboratory requirements for project success (act as advocate to both) and ensures that information is distributed to all who need it* Obtains necessary information for quote preparation and provides to pricing group for quote generation* Audits sample paperwork at required times* Schedules, coordinates and participates in client conference calls as needed; attends meetings with technical groups as needed* Documents client interactions into the project log database* Assess client satisfaction by entering client concerns and complaints into the exception system; works with Laboratory Management to assist with resolution.* Maintain supply inventory and verify invoices are correct.* Assist in management of invoices for supplies and client billing. (Both internal and external)* Responsible for managing outsources samples with partner Eurofins laboratories to ensure timely COA release for Louisville clients.* Works with professional courier services to ensure timely arrival and delivery of samples* Assists in coordinating logistics of courier routes when needed* Understand and follow Quality System documents relevant to responsibilities, e.g., Quality Manual, SOPs, and Methods.* Registration of incoming samples, maintaining a neat and accurate record system of work performed on a daily basis and as needed for quality control tests or regulatory purposes.* Enter the sample data into Eurofins labware management system in a timely and accurate manner.* Assist in completing laboratory testing on all incoming samples in an accurate, efficient and timely manner; ensure sample turnaround time goals are met or exceeded (as needed).* Adhere to appropriate quality measures to meet or exceed the standards set by ISO/IEC 17025, government regulatory, and company requirements relevant to assigned duties.* Adhere to all health, safety, and environmental regulations relative to assigned analytical work; maintain and assist others in maintaining a clean, safe work environment.* Identify process difficulties and report these together with proposed solutions to supervisor.* Maintain cooperative working relationships with all company employees. Communicate professionally, timely, and clearly to co-workers. This includes "intra" and "inter" departmental employees.* Promote the company image through the exercising of sound and ethical business practices as related to the public and our customers.* Continually strive to improve the quality of work we provide to our clients through existing and new technologies* Identify non-conformances and out-of- specifications and investigate to determine the possible root causes.* Perform other related duties as assigned including appropriate aseptic preparation and processing of samples and associated process controls.* Maintain a neat and accurate record system; keep accurate records of work performed on daily basis or as needed for quality control tests or regulatory purposes* Assist in maintaining a safe and clean laboratory; clean work area and glassware used in analyses; dispose of hazardous wastes according to established procedures as needed.Qualifications The ideal candidate would possess : * Strong computer and organizational skills* Excellent interpersonal and oral and written communication skills.* Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude.* Professional and patient with clients and partner laboratories.* Responsive problem solver and action oriented.* Ability to learn new techniques, performs multiple tasks simultaneously, and keeps accurate and neat records.* Ideal candidate can type with 99.9% accuracy.* Hours could include early morning or afternoon shifts, weekends, and holidays.* Experience in customer service* Experience using enterprise applications like CRM* Coursework in microbiology or food chemistryBasic Minimum Qualifications : * Ability to speak to customers over the phone and work on-site in Battle Creek, MI* Professional written and verbal communication* NOTE: Candidate must have open availability with schedule.* Authorization to work in the United States indefinitely without restriction or sponsorshipAdditional Information Position is Part-Time, Monday - Friday 10:00 a.m. - 3:00 p.m.. Candidates currently living within a commutable distance of Battle Creek, MI are encouraged to apply.Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

Keywords: Eurofins, Battle Creek , Customer Service Associate, Hospitality & Tourism , Battle Creek, Michigan