Customer Service Associate
Company: Eurofins
Location: Battle Creek
Posted on: January 11, 2021
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Job Description:
Company Description Eurofins Scientific is an international life
sciences company, providing a unique range of analytical testing
services to clients across multiple industries, to make life and
our environment safer, healthier and more sustainable. From the
food you eat, to the water you drink, to the medicines you rely on,
Eurofins works with the biggest companies in the world to ensure
the products they supply are safe, their ingredients are authentic
and labelling is accurate. Eurofins believes it is a global leader
in food, environmental, pharmaceutical and cosmetics products
testing and in agroscience CRO services. It is also one of the
global independent market leaders in certain testing and laboratory
services for genomics, discovery pharmacology, forensics, CDMO,
advanced material sciences and in the support of clinical studies.
In over just 30 years, Eurofins has grown from one laboratory in
Nantes, France to over 47,000 staff across a network of more than
900 independent companies in over 50 countries and operating more
than 800 laboratories. Eurofins offers a portfolio of over 200,000
analytical methods to evaluate the safety, identity, composition,
authenticity, origin, traceability and purity of biological
substances and products, as well as providing innovative clinical
diagnostic testing services, as one of the leading global emerging
players in specialised clinical diagnostics testing. In 2019,
Eurofins generated total revenues of EUR --- 4.56 billion, and has
been among the best performing stocks in Europe over the past 20
years. Job Description * Serves as project manager for clients'
samples, keeping clients informed of status and TAT and lab
informed of client requirements* Balances client needs and
satisfaction with internal laboratory requirements for project
success (act as advocate to both) and ensures that information is
distributed to all who need it* Obtains necessary information for
quote preparation and provides to pricing group for quote
generation* Audits sample paperwork at required times* Schedules,
coordinates and participates in client conference calls as needed;
attends meetings with technical groups as needed* Documents client
interactions into the project log database* Assess client
satisfaction by entering client concerns and complaints into the
exception system; works with Laboratory Management to assist with
resolution.* Maintain supply inventory and verify invoices are
correct.* Assist in management of invoices for supplies and client
billing. (Both internal and external)* Responsible for managing
outsources samples with partner Eurofins laboratories to ensure
timely COA release for Louisville clients.* Works with professional
courier services to ensure timely arrival and delivery of samples*
Assists in coordinating logistics of courier routes when needed*
Understand and follow Quality System documents relevant to
responsibilities, e.g., Quality Manual, SOPs, and Methods.*
Registration of incoming samples, maintaining a neat and accurate
record system of work performed on a daily basis and as needed for
quality control tests or regulatory purposes.* Enter the sample
data into Eurofins labware management system in a timely and
accurate manner.* Assist in completing laboratory testing on all
incoming samples in an accurate, efficient and timely manner;
ensure sample turnaround time goals are met or exceeded (as
needed).* Adhere to appropriate quality measures to meet or exceed
the standards set by ISO/IEC 17025, government regulatory, and
company requirements relevant to assigned duties.* Adhere to all
health, safety, and environmental regulations relative to assigned
analytical work; maintain and assist others in maintaining a clean,
safe work environment.* Identify process difficulties and report
these together with proposed solutions to supervisor.* Maintain
cooperative working relationships with all company employees.
Communicate professionally, timely, and clearly to co-workers. This
includes "intra" and "inter" departmental employees.* Promote the
company image through the exercising of sound and ethical business
practices as related to the public and our customers.* Continually
strive to improve the quality of work we provide to our clients
through existing and new technologies* Identify non-conformances
and out-of- specifications and investigate to determine the
possible root causes.* Perform other related duties as assigned
including appropriate aseptic preparation and processing of samples
and associated process controls.* Maintain a neat and accurate
record system; keep accurate records of work performed on daily
basis or as needed for quality control tests or regulatory
purposes* Assist in maintaining a safe and clean laboratory; clean
work area and glassware used in analyses; dispose of hazardous
wastes according to established procedures as needed.Qualifications
The ideal candidate would possess : * Strong computer and
organizational skills* Excellent interpersonal and oral and written
communication skills.* Ability to work independently and as part of
a team, self-motivation, adaptability, and a positive attitude.*
Professional and patient with clients and partner laboratories.*
Responsive problem solver and action oriented.* Ability to learn
new techniques, performs multiple tasks simultaneously, and keeps
accurate and neat records.* Ideal candidate can type with 99.9%
accuracy.* Hours could include early morning or afternoon shifts,
weekends, and holidays.* Experience in customer service* Experience
using enterprise applications like CRM* Coursework in microbiology
or food chemistryBasic Minimum Qualifications : * Ability to speak
to customers over the phone and work on-site in Battle Creek, MI*
Professional written and verbal communication* NOTE: Candidate must
have open availability with schedule.* Authorization to work in the
United States indefinitely without restriction or
sponsorshipAdditional Information Position is Part-Time, Monday -
Friday 10:00 a.m. - 3:00 p.m.. Candidates currently living within a
commutable distance of Battle Creek, MI are encouraged to
apply.Eurofins is a M/F, Disabled, and Veteran Equal Employment
Opportunity and Affirmative Action employer.
Keywords: Eurofins, Battle Creek , Customer Service Associate, Hospitality & Tourism , Battle Creek, Michigan
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