General Manager EVS (Hiring Immediately)
Company: Trinity Health
Location: Grand Rapids
Posted on: March 16, 2026
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Job Description:
Employment Type: Full time Shift: Day Shift Description:
POSITION PURPOSE Functions as General Manager responsible for the
oversight and coordination of the day-to-day operations of the
Regional Health Ministry's (RHM) Environmental Services (EVS)
Department of a single hospital or multi-site hospitals. Monitors
patient satisfaction and daily operations of patient, non-patient
and public areas to ensure compliance with RHM quality standards
and regulatory requirements. Works to develop and manage program
budgets and operating systems in collaboration with THS Regional
Managers and RHM stakeholders. Works with all stakeholders and
peers at RHMs and within the region. Develops and implements
effective cost reduction plans and implementation processes that
support Trinity Health and RHM EVS Department goals, objectives,
strategies, policies, and procedures. Ensures cost reduction
targets and productivity improvement objectives are met, while
cultivating service/product quality and customer satisfaction.
Ensures the Regional Manager, THS and RHM stakeholders are kept
abreast of issues or problems impacting program efficiencies and
effectiveness. Attracts, develops and trains talent to ensure
program quality, sustainability, long-term growth, and development.
Leads by demonstrating an understanding of, and exemplifying the
mission, vision and values of Trinity Health and the Regional
Health Ministry. ESSENTIAL FUNCTIONS Knows, understands,
incorporates, and demonstrates the Trinity Health Mission, Vision
and Values in behaviors, practices and decisions. Oversees the
day-to-day management of the RHM's EVS Department and ensures
program service support objectives are met. Provides a work
environment that fosters positive energy, creativity, and teamwork
among colleagues across all functional areas. Provides operational
and technical support to RHM stakeholders, managers, and System
Office in support of the overall management of EVS programs.
Develops, implements and coordinates within the RHM:
Standardization of policies and procedures related to EVS expense
management and operations. Implementation of Trinity Hospitality
Services core program systems (Cleaning Practices and protocols,
auditing tools, competencies, etc.) Ensures all aspects of
departmental operations function in a compliant, optimal and
efficient manner that ensures patient and customer satisfaction.
Acts as liaison to departments and areas to ensure expedient
response to patient and customer concerns. Makes daily rounds to
inspect environmental cleanliness and customer satisfaction.
Ensures short and long-term regional financial objectives stay on
course and drives initiatives with RHM teams that contribute to THS
program short and long-term operational excellence. Provides
fiduciary responsibility for RHM monthly outcome of EVS program
financial statement and works with local stakeholders and Regional
Manager to prepare and submit program annual budgets. Participates
in monthly budget reviews with the Regional Manager and RHM
stakeholders to identify budget variances; and prepares related
reports for senior management review. Keeps Regional Manager
informed of issues affecting program costs, service capabilities,
effectiveness and efficiencies, as well as issues noted during
Performance Improvement audits. Presents findings and
recommendations for improvement to the Regional Manager. Meets with
direct reports and support staff, as required, to review overall
operations goals/objectives, to address shortfalls and open issues,
and to encourage open dialogue for suggested process improvements.
Reviews subsequent FY goals/objectives and related strategic plans
as defined by the Regional Manager, THS and RHM stakeholders;
outlines expectations, accountabilities, and measurables used in
determining success. Develops and administers Program Quality
Evaluations and reviews Customer Satisfaction Survey scores for
discrepancies and overall customer satisfaction for Hospitality
Services. Prepares Performance Improvement Plans (PIP) where
necessary to resolve customer satisfaction issues and address
program quality deficiencies. Interviews, hires, trains, counsels,
and supervises staff; handles disciplinary actions. Reviews and
approves expense reports and holds direct reports accountable to
Trinity Health and THS policies and procedures. Reviews hiring
justifications to ensure financial cost saving merit. Ensures
timely completion of annual performance appraisals; addresses
colleague problems and issues related to their work or environment.
Fosters the development of diverse teams at all levels as
appropriate and outlines annual skills development, career growth
opportunities, and improvement objectives with direct reports.
Establishes and monitors progress on objectives and takes the
necessary actions to resolve and prevent recurring issues. Provides
the necessary leadership and oversight in cases where disciplinary
action or termination is warranted. Manages multiple projects and
tasks in a fast paced environment and possesses the ability to
adapt to change. Demonstrates the ability to develop a project plan
for major projects with milestones to determine schedule of
deliverables to advance project outcomes. Participates in Trinity
Health EVS advisory councils to develop best in class programs and
identify best practices; drives change to positively affect
operational, financial, and service performance regionally in
coordination with the UEM. Participates in various RHM committees
(Safety; Green; Disaster Preparedness; Infection Control; HR
advisory, etc.) as required or selected and remains an engaged
interdisciplinary team player in RHM operations. Ensures that there
are ongoing effective quality improvement programs within the
department, inclusive of the cleaning, safety and infection control
in the appropriate areas of the hospital. Works with Infection
Control Preventionists and RHM clinical stakeholders to ensure all
cleaning protocols within EVS scope are adhered to with a focus on
ensuring a clean environment and a culture committed to patient
safety and the elimination of patient Hospital/Healthcare Acquired
Infections. Ensures safe conditions and procedures are followed at
all times to minimize/eliminate workman’s compensation claims and
create a safe working environment for all Environmental Services
colleagues. Maintains accurate and appropriate records, pertinent
to all departmental operations and regulations as required.
Demonstrates a cost-conscious attitude to time usage and
consistently makes the best use of time. May handle additional
duties and responsibilities as needed or assigned. Maintains the
confidentiality of information acquired pertaining to patients,
staff, and visitors consistent with RHM and System Office policies
and requirements. Maintains a working knowledge of applicable
Federal, State and local laws/regulations; the Trinity Health
Integrity and Compliance Program and Code of Conduct; as well as
other policies and procedures in order to ensure adherence in a
manner that reflects honest, ethical and professional behavior.
MINIMUM QUALIFICATIONS A comprehensive knowledge and understanding
of Housekeeping/Environmental Services institutional management and
hospitality management principles and practices as normally gained
through a minimum of five to seven years progressive Housekeeping
and Environmental Services experience in a corporate or large
multi-hospital environment. BA or BS in Management preferred.
Demonstrated knowledge and understanding of JCAHO, Federal, State
and local laws, regulations and codes related to safety, sanitation
and maintenance of the environment including bio-hazardous and
infectious waste management. Ability to work effectively in a
diverse, collaborative, and team oriented culture. Ability to
identify and analyze complex technical, operational and
administrative problems, evaluate alternative solutions, and
recommend or adopt effective changes. Ability to develop
methodologies for collecting and analyzing relevant data; to audit
program processes, monitor quality, identify problems and their
root causes, and make recommendations for improvement. Excellent
leadership, analytical, organizational, planning, delegation,
coaching, and communication (verbal, written and interpersonal)
skills; with a continuous improvement mindset and ability to
challenge conventional thinking at all levels of the organization.
Knowledge of Microsoft Office Suite (i.e., Word, Excel, Outlook,
PowerPoint). A personal presence characterized by a sense of
honesty, integrity, and caring with the ability to inspire and
motivate others to promote the philosophy, mission, vision, goals,
and values of Trinity Health. Ability to be a self-starter and
independent worker able to manage multiple conflicting priorities
and demands. Ability to delegate responsibilities effectively and
provide regular follow up to ensure objectives is met. PHYSICAL /
MENTAL REQUIREMENTS AND WORKING CONDITIONS Works in a well-lighted,
well-ventilated area. Occasionally exposed to normal hospital
conditions. Mobility and ability to stand, walk, bend, stoop and
reach as necessary to manage environmental services duties (60% of
the time). TRINITY HOSPITALITY SERVICES MISSION STATEMENT
Keywords: Trinity Health, Battle Creek , General Manager EVS (Hiring Immediately), Healthcare , Grand Rapids, Michigan
