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Associate Client Director

Company: Nielsen
Location: Battle Creek
Posted on: September 3, 2019

Job Description:

Associate Client Director - 43982Analytics - USA Battle Creek, Michigan This role will serve as the one point of contact for client and client service team to streamline Connect support/processes

  • Liason between Nielsen operations/product leadership/deployment, the client, and the client service teams (success and delivery)
  • Serve as the Connect SME
  • Conduct client trainings
    • New client user training
    • Ongoing client training of new functionality
    • Triage system issues
    • Management and resolution of all sev 1 issues taking the lead with Help Desk/Connect Support to manage Connect support issues for Kellogg to resolution
    • Maintenance of Connect IDs
    • Understand and manage/facilitate Kellogg product coding rules to ensure accuracy in Connect
    • Address client Connect questions
    • Guide client report builds
    • Gather and manage Connect enhancement requests - expectation is this role can coordinate with operations/product leadership and be the "voice of the client" to support prioritization ABOUT NIELSEN We're in tune with what the world is watching, buying, and everything in between. If you can think of it, we're measuring it. We sift through the small stuff and piece together big pictures to provide a comprehensive understanding of what's happening now and what's coming next for our clients. Today's data is tomorrow's marketplace revelation.We like to be in the middle of the action. That's why you can find us at work in over 100 countries. From global industry leaders to small businesses, consumer goods to media companies, we work with them all. We're bringing in data 24/7 and the possibilities are endless. See what's next with us at Nielsen: careers.nielsen.com Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.Job Type: Regular Primary Location: Battle Creek , Michigan Secondary Locations: , , , Travel: No

Keywords: Nielsen, Battle Creek , Associate Client Director, Executive , Battle Creek, Michigan

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