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Vice President, Customer Service

Company: Kellogg Company
Location: Battle Creek
Posted on: December 2, 2018

Job Description:

Go beyond your potential at Kellogg Company as a Vice President, Customer Service - Order to Cash in our Global Business Services (GBS) Organization. You will be executing end-to-end services across multiple elements of our North America Operations ensuring seamless quality, timeliness and customer experience (internal and external) across order to delivery, invoice to cash, customer service, logistics and transportation. Use your experience as a strategic partner by guiding business strategies and priorities throughout our commercial organization including CFOs, Internal audit, Sales, Supply chain, external audit, and leadership management. Your pride and passion for quality and performance will make you a great fit for our company and is a key ingredient to your success. Want to learn more? HERE'S A TASTE OF WHAT YOU'LL BE DOING Leadership: Help us lead, direct and develop the origination to deliver to optimize service levels and manage the business to ensure that overall Order-to-Cash (OTC) deliverables are met thought SLA's and KPI's. Maintain relationships with key stakeholders and promote confidence in the overall execution of the process. You'll also be helping attract and retain appropriate support staff and overseeing the talent management process. People: Help us create a seamless and satisfying internal and external customer experience throughout the organization. Initiate, maintain and further develop positive working relationships with internal customers at the executive level. Operations: Help us lead the environment for OTC to achieve and sustain best practices in effectiveness, quality delivery and efficiency within a strong internal control framework which covers end to end OTC delivery through the BPO, the delivery center and the broader Kellogg organization. Innovation: Help us create a mindset of innovation aimed at constantly challenging the norm to drive business value. You'll be accountable for ensuring a disciplined approach to operational excellence/performance management is in place and evolves over time and responsible for driving ongoing continuous improvement within OTC to improve profitability. Financial Delivery: Help us oversee overhead cost management and optimization (people/non people), operating cost optimization and cost containment as well as the delivery of efficiency and effectiveness commitments. Subject Matter Expertise: You'll be recognized as an expert within the organization and has in-depth expertise in Order Management/Customer Service, Supply Chain End to End, Credit/Collections and Deduction Management, as well as broad knowledge of other disciplines within the functions. Help us anticipate internal and/or external business challenges and/or regulatory issues; recommends process, product or service improvements. Help us enforce a high accountability for driving continuous improvement efforts. YOUR RECIPE FOR SUCCESS Required: Bachelor's Degree in Finance or related field Extensive experience in operational management in either Supply Chain or Finance Experience in consulting or strategy and design of Order to Cash operations Experience in Business Process mapping, opportunity identification, process redesign and transformation Experience developing and implementing performance measurement frameworks for related finance functions in scope Experience with cost optimization / reduction through automation Bonus Points: Master's Degree in related field Experience managing remote operations Six Sigma accreditation to Black Belt/Design for Six Sigma

Keywords: Kellogg Company, Battle Creek , Vice President, Customer Service, Executive , Battle Creek, Michigan

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