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Associate Manager, Consumer Affairs

Company: Kellogg Company
Location: Battle Creek
Posted on: September 13, 2018

Job Description:

As an Associate Manager in Consumer Affairs, you will facilitate the consumer experience for assigned brands across primary service channels including contact center, website, and social media by ensuring that all consumer and contact-center facing information is accurate, clear and concise. You will analyze consumer contact data to discover insights and trends to promote a positive consumer experience and ensure effective and consistent communications to internal business stakeholders. In addition, you will monitor data daily to support our quality initiatives, and protect our company reputation.Working at our world headquarters in Battle Creek, MI, using your can-do, go-getter attitude, youll meet the needs of the business, while engaging with multiple levels and functions throughout our company to get the job done. Together well shape a stronger future for our company, and your career. HERES A TASTE OF WHAT YOULL BE DOING Communications, Of Course! You will develop scripts, responses, and training material for your assigned brands. In addition, you will maintain the information in the Consumer Response System (CRS) and knowledgebase for focus areas. Digital Content Youll manage self-service content for your assigned brands and support testing of new consumer-facing websites, promotional offers, etc. Then, youll provide feedback to enhance the customer experience. Quality and Crisis Management In this role, you will monitor contact data for serious complaint trends and escalated contacts daily. You may escalate situations that meet criteria for corrective action for further review and initiate corrective actions. Finally, you will review C3 submissions with the purpose of safeguarding company reputation and providing clear, consistent messaging to consumers.YOUR RECIPE FOR SUCCESS Required:Bachelors DegreeBeing a communications role, excellent communication skills, both verbal and written is requiredDo you like data, analytics and problem-solving, then we want to talk to you!Bonus Points: Customer service experienceExperience within the food industry or CPG (Consumer Packaged Goods) industry Someone who appreciates variety in their every-day work and does well under pressure (i.e. deadlines, tight timelines, changing timelines) will love this opportunityWHATS NEXTIts best to apply today, because job postings can be taken down and we wouldnt want you to miss this opportunity. To learn more about whats next, click on one of the links below: Kellogg K-ValuesNew Hire Benefits Guide THE FINER PRINTThe ability to work a full shift, come to work on time, work overtime as needed and the ability to work according to the necessary schedule to meet job requirements with or without reasonable accommodation is an essential function of this position. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employees Form I-9 to confirm work authorization. For additional information, please follow this Link for English or this Link for Spanish. GROW With Us. Kellogg Recruitment

Keywords: Kellogg Company, Battle Creek , Associate Manager, Consumer Affairs, Executive , Battle Creek, Michigan

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