Digital Delivery Manager

Company: BlueOx Credit Union
Location: Battle Creek
Posted on: May 14, 2022

Job Description:

Join our team and make a positive impact! Experience the BlueOx culture and enjoy a professional, fun, and rewarding career. We pay and reward for knowledge, expertise, integrity, and dynamic personalities. At BlueOx, we are committed to putting our members first and are looking for diverse, energetic, goal-oriented professionals that share the same passion to serve our members and communities as we do.
Benefits Offered:

401(k) match and Profit Sharing
Education reimbursement
Up to $600 in wellness reimbursement annually - fitness equipment, gym membership, massages, etc.
Full Medical, Dental, Vision, and Prescription Insurance coverage
Health Savings Account with bi-weekly Employer Contributions
Employer Paid Life Insurance
Employer Paid Short and Long Term Disability coverage
Generous Paid Time Off
13 Paid Holidays
Employee Assistance Programs
Monthly commissions and incentives
Employee Appreciation Events
Community Volunteering Opportunities
Performance and Discretionary Bonuses

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The Digital Delivery Manager oversees the development and monitoring of department performance standards and has responsibility for achieving and exceeding assigned targets through the network of digital delivery programs including digital banking, telephony, credit cards, debit cards, ITM, and ATM networks. The Digital Delivery Manager supports organizational goals and objectives and takes action to resolve problems. The Digital Delivery Manager is to be the advocate for the identified programs and vendor liaison.

The Digital Delivery Manager provides strategic direction and oversight of Credit Union operational effectiveness and efficiency for Digital Delivery and the Card Services department. Stays up to date on technology advancements and competition in the marketplace.
The Digital Delivery Manager develops, maintains, and updates departmental process flows. Implements procedural changes to increase efficiency and/or quality of service. Compiles and recommends policies, procedures, changes, and enhancements.
The Digital Delivery Manager stays versed in all regulatory guidelines that govern the relative area. Works collaboratively with other managers to ensure effective operational practices and minimize potential losses. Builds partnerships with critical vendors to enhance relationships, drive development timelines and maximize investments.
The Digital Delivery Manager provides leadership, professional growth and guidance, and job role expectations to direct reports and departments as well as cross-functional teams as applicable. Researches and responds to inquiries and tickets from branches, vendors, and members when needed. Coordinates workflows and scheduling to meet processing deadlines and optimize output.
The Digital Delivery Manager creates the budget for assigned GLs and manages the attainment of that budget. Identify areas to improve on budget allocations based on identified areas of high or unnecessary spending through vendor research, contract negotiations, etc., and work with Finance and Accounting to control and reduce costs, unnecessary spending, and budget for future expenditures

If you are an expert in hospitality, love people, and have a passion for advancing lives, apply today!

BlueOx Credit Union provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, height, weight, disability, genetic information, marital status, amnesty, status as a covered veteran, or any other status or characteristic protected by applicable federal, state and local laws.PI177473211

Keywords: BlueOx Credit Union, Battle Creek , Digital Delivery Manager, Executive , Battle Creek, Michigan