Project Manager/Coordinator

Company: Turnkey Merchandise Programs
Location: Battle Creek
Posted on: May 12, 2022

Job Description:

This is a hybrid position - 2-3 days in office in Battle Creek, MI

The Opportunity:
Are you someone who likes brining all the pieces of projects together? -Do you organize and plan everything you do? -Are you good a hunting down information and helping make sure people are aligned and proper expectations are set? -We are looking for an experienced project manager that is used to handling technical projects. -You will be the main interface with our UX/UI manager, our developers, and our client focused teams to help make sure our tasks get scheduled and followed up on and completed in a timely basis when it comes to making sure our websites run properly. -We will also have you update and implement training processes on how our websites work.

Project Manager Responsibilities:
You will work to make sure projects have a plan and adhere to their timeline, budget, and scope. -This includes helping to set schedules, interfacing with clients, helping follow up to keep things moving, creating best practices, and being a key communication person when it comes to getting things done. -You will assist in getting answer the development teams from internal and client resources to help keep a project moving.

Define, manage, and execute project tasks related to the implementation, maintenance and upkeep of our eCommerce websites
Ensure our deadlines for projects, websites, add-ons, are being met and working with leadership to get things back on track when they fall behind or get missed
Coordinate the team members actions across departments to make sure the projects stay on time and on budget
Ensure proper quoting and timeframe allocation for features and functions being added and that new projects are fully scoped as we the project plan gets built
Define and manage the UAT and QA for our website builds and ensuring testing gets completed, tasks get scheduled based on that feedback are provided to dev team for new launch, upgrades or features/functions addition
Collaborate with account teams and clients to ensure the needs are being met and everything is being done to client satisfaction
Work with marketing to help generate reviews for products, surveys for satisfaction, and feedback from our clients and website customers is getting gathers and posted when needed.
Liaison for support staff in trouble-shooting issues and collaborating with Web Development for solutions
Coordinate getting projects created and tasks scheduled in our project management software
Product support to leadership team with scheduling team tasks and organizing standard procedures for their teams with regards to project management
Routinely collaborate with our clients to ensure desired design and functional features are obtained
Perform research on plug-ins, updates, apps, and add-ons for our websites based on desired features and functions
Manage the plan for migration of eCommerce websites from legacy or outdates platform versions to new eCommerce or updated versions
Make sure we are proactive with upkeep on our website processes, security, and upgrades
Collaborate with Information Technology staff, customer services, and other parties on data flow to and from our warehouse management system for order fulfillment and shipment
Responsible for documentation and communication of training components across multiple applications
Devise test plans and complete end to end testing prior to launch of websites
Create training manuals for Customer Support Representatives, Digital Management Team and Client Success Managers
Aid creative, digital and development teams in Troubleshooting visual issues with website and campaigns
Work with Digital Marketing Director and Digital Team in setting performance-based tasks and goals for sites based on analytics and other data
Aid in Troubleshooting visual issues with website and campaigns
Help UX/UI with developer management if requested and balance workload to accommodate their requests
Review new products and pages created by CSM, PM, DMS to ensure they follow best practices
Create standard operating procedures for items regularly being used
Qualifications
Bachelor's degree
Minimum 3-5 years of relevant project management experience, ideally with agency or technical projects
Have at least your CAPM certification - work towards PMP certification while here
Project management software experience (Jira and Asana are a plus)
Gantt charting expertise
Strong attention to details, excellent communication skills and follow up
Excellent knowledge of troubleshooting and identifying problem areas
Experience with eCommerce projects and upkeep - Magento and Shopify are pluses
Ability to project-manage self and work to strict deadlines
Ability to collaborate and work in a team environment

We're looking for the right focused, driven individual to join our team and will provide you the environment where your unique contributions are truly valued and you will be able to contribute, be entrepreneurial and own your areas

Compensation:
This is a full-time salaried position. Salary is commensurate with experience. We have employee benefits, paid holidays, PTO and 401K. Please submit your resume with cover letter and salary requirements when you respond.

About Us:
Turnkey Merchandise Programs (TMP), established in 2006, is a digital consumer eCommerce, marketing, and loyalty programs company that works with large organizations, companies and brands on engaging their customers, building their market presence and enhancing their omnichannel customer data & relationships. We primarily offer eCommerce solutions, branded and licensed merchandise product development, catalog programs, and marketing support for innovative solutions to help companies gather data, better understand their customers, enhance research and build brand loyalty.

Keywords: Turnkey Merchandise Programs, Battle Creek , Project Manager/Coordinator, Executive , Battle Creek, Michigan