Associate Director, Category Management
Company: NielsenIQ
Location: Battle Creek
Posted on: May 9, 2022
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Job Description:
Job Description
REF#: REF15786X
Location: Battle Creek, MI
Work Schedule: HYBRID
About This Job
As a Customer Success & Insights leader, you are responsible for
all client activity and the overall success of NielsenIQ at the
customer. This includes driving timely outcomes and client value
through the data, database, and analytics which drive the overall
customer experience and elevate NIQs performance.
This role has deep knowledge of the customer's business and
industry that enable you to identify new opportunities for NIQ to
drive value. Works successfully across a matrixed organization
structure, fully leveraging the service model.
At NielsenIQ, we work with U.S. manufacturers and retailers to help
them understand their consumers and optimize their business. When
you join the NielsenIQ team, you're signing up for an experience
that requires flexibility, curiosity, and passion.
Responsibilities
Developing strategic direction and service strategy to advance
client's priorities and drive improved, measurable satisfaction
with NIQ
Building deep expertise and empathy with your client
Building meaningful relationships across multiple client divisions
and develop a trusted advisor partnership with the key customer
stakeholders
Drive strategic thought leadership within and across clients
leveraging NIQ tools and assets
Identifying opportunities for increased partnership and elevating
those opportunities to organizational partners
Working collaboratively with commercial lead and other cross
functional partners
Facilitating clear day-to-day and strategic communications with the
client roster
Project managing internal cross-functional client issue resolution
and the associated response
Prove the value of NIQ solutions in support of growth, adoption and
value creation
Client facing owner for technical issue resolution and internal
escalation through appropriate channels when necessary
Collaborating with the internal BI team to drive tech/ tool
adoption and improve client experience
Onboarding, training and developing team members to elevate
delivery against the above accountabilities
a Little Bit About You
Are you an excellent people leader with the ability to support,
mentor and inspire client impact? Can you effectively tell a story
that captures the audience, no matter what level, and brings them
along your journey? Are you able to work collaboratively, as part
of a remote team within a dynamic and challenging environment while
maintaining high standards? Do you have experience in working with
complex client relationships and client issue resolution? Are you
able to identify opportunities for growth for NielsenIQ and the
client?
Qualifications
8 years' experience in a relevant industry (CPG and/or
consulting)
Relevant experience with research techniques & solutions in the
related industries of Consumer Packaged Goods, Consulting,
Information, Sales, Analytics or similar
Proficiency in Syndicated POS Data and Panel Data required
Effective in senior level communications, influencing &
negotiation
Experience managing a team preferred
Mission-driven and passionate about serving a purpose
Excellent awareness of market conditions and client business
environment
Proficient in Microsoft Office software and Salesforce
Familiarity with NielsenIQ tools, applications and platforms a
plus
Additional Information
All your information will be kept confidential according to EEO
guidelines.
About NielsenIQ
NielsenIQ is a global measurement and data analytics company that
provides the most complete and trusted view available of consumers
and markets worldwide. We provide consumer packaged goods
manufacturers/fast-moving consumer goods and retailers with
accurate, actionable information and insights and a complete
picture of the complex and changing marketplace that companies need
to innovate and grow. Our approach marries proprietary NielsenIQ
data with other data sources to help clients around the world
understand what's happening now, what's happening next, and how to
best act on this knowledge. We like to be in the middle of the
action. That's why you can find us at work in over 90 countries,
covering more than 90% of the world's population. For more
information, visit www.niq.com.
NielsenIQ is committed to hiring and retaining a diverse workforce.
We are proud to be an Equal Opportunity/Affirmative
Action-Employer, making decisions without regard to race, color,
religion, gender, gender identity or expression, sexual
orientation, national origin, genetics, disability status, age,
marital status, protected veteran status or any other protected
class.
Keywords: NielsenIQ, Battle Creek , Associate Director, Category Management, Executive , Battle Creek, Michigan
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