Therapy Care Coordinator (FT) at Orthopedic Sports & Medicine Center

Company: Physicians Rehab Solution
Location: Elkhart
Posted on: February 26, 2026

Job Description:

Job Description Be a part of the Orthopedic and Sports Medicine Center of Northern Indiana Team where work life balance and an Excellent Culture are top priority! Benefits: Comprehensive benefit package PTO accrual 7 paid holidays No weekends! Responsibilities and Duties: Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries. Schedule the patient for therapy. If the patient is unable to attend therapy at our clinic (inbound referrals), help find a location that is acceptable to the patient and get the appointment scheduled (outbound referrals). Knowledge of optimizing scheduling for the patient and corresponding appointments within the practice. Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone. Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area. Ensures availability of treatment information by filing and retrieving patient records. Maintains patient accounts by obtaining, recording, and updating personal and financial information. Obtains revenue by recording and updating financial information; recording and collecting patient charges. Protects patients' rights by maintaining the confidentiality of personal and financial information. Maintains operations by following policies and procedures; reporting needed changes. Contributes to team effort by accomplishing related results as needed. Verify Benefits and obtain authorization to treat from a variety of medical coverage payors. This individual will be decisive, self-driven, and dynamic. Also, willing to be mentored, trained, and developed to achieve high performance and personal satisfaction. Other duties as assigned. Minimum Requirements: 1-2 years in a medical office environment preferred 1-2 years in a physical therapy environment preferred Experience with EMR systems preferred Knowledge and understanding of insurance authorizations Proficient in Microsoft Office & Outlook Excellent Customer Service and Telephone skills Other Skills Required: Ability to Multi-Task Organized Self-Motivated Attention to detail Orthopedic and Sports Medicine Center of Northern Indiana provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. This position requires a background check upon acceptance. Req 3508

Keywords: Physicians Rehab Solution, Battle Creek , Therapy Care Coordinator (FT) at Orthopedic Sports & Medicine Center, Customer Service & Call Center , Elkhart, Michigan