Sports-Minded Customer Associate
Location: Fort Wayne
Posted on: June 23, 2025
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Job Description:
Ethereal Consulting Inc. is the leader in direct marketing and
promotional consulting services. Our expert team of Marketing and
Promotions Associates is helping transform our clients' businesses
into leaders of their market. We are seeking an entrepreneurial
mindset with strong relationship-building and customer-facing
skills to join our dynamic team as a Customer Associate. This role
as a Customer Associate is essential to our customer engagement
strategy, serving as the primary link between our clients and their
customers. You will deliver clear, professional service while
showcasing leadership and innovation in a fast-growing industry.
Reporting to a team lead or manager, you’ll play a key role in
maintaining our commitment to exceptional customer experiences.
Responsibilities of the Customer Associate : Skillfully address
customer inquiries, providing clear, accurate information on
internet, TV, and voice services. Educate customers on product
benefits, highlighting value tailored to their communication and
entertainment needs. Facilitate smooth customer interactions,
assisting with sign-ups, service explanations, and basic account
support for a seamless experience. Meticulously document all
customer interactions and feedback within marketing systems for
precise record-keeping and analysis. Collaborate with sales and
marketing to identify leads, relay insights, and ensure cohesive
acquisition/retention strategies. Actively participate in training
sessions, continuously enhancing product knowledge, communication,
and customer service techniques. Monitor engagement metrics and
personal interaction outcomes, providing data-driven feedback to
enhance outreach effectiveness. Maintain strict adherence to
compliance and ethical standards, upholding the integrity of
Ethereal Consulti ng Inc. and Frontier. Provide exceptional
customer support, troubleshoot basic issues, and escalate complex
concerns for timely resolution. Act as a brand ambassador for
Frontier, fostering positive relationships and creating memorable
experiences for loyalty.
Keywords: , Battle Creek , Sports-Minded Customer Associate, Customer Service & Call Center , Fort Wayne, Michigan
