Senior P/C Customer Service Support Analyst
Company: Michigan Farm Bureau
Location: Lansing
Posted on: May 9, 2024
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Job Description:
Senior P/C Customer Service Support AnalystUS-MI-LansingJob ID:
2024-4479Type: Regular Full-Time# of Openings: 1Category: Customer
Service/SupportFarm Bureau CenterOverviewSenior P/C Customer
Service Support Analyst ObjectiveTo act as an advocate for
Property/Casualty Customer Service (PCCS) and the Field Force to
meet their technology needs. To participate in the study, analysis,
design, testing, and implementation of PCCS, corporate, and agency
billing systems, programs, and procedures with a focus on billing
and Property/Casualty products. To facilitate and lead training on
corporate system functions for internal and field force users. To
perform quality control and periodically audit PCCS functions to
ensure compliance and accuracy.ResponsibilitiesSenior P/C Customer
Service Support Analyst ResponsibilitiesFacilitate and lead ongoing
corporate and departmental projects, including managing sub-teams
of business/product owners, subject matter experts, and technical
representatives when necessary to elicit and document requirements
using interviews, document analysis, requirements workshops,
surveys, business process descriptions, use cases, scenarios, and
task and workflow analysis. Perform software user acceptance
testing and coordination to ensure a smooth implementation of
changes. Communicate project status and progress to management and
other affected personnel. Prepare, document, and maintain
up-to-date procedural documentation on processing functions PCCS
and other users. Maintain thorough knowledge of departmental and
corporate processing methods, industry standards and regulations,
and Farm Bureau product lines and software. Drive and challenge
business areas on their assumptions and the successful execution of
their testing plans.QualificationsSenior P/C Customer Service
Support Analyst Qualifications RequiredBachelor's degree required
with focus on insurance, business, administration, finance or
management, or equivalent experience may be considered. Three to
five years of experience in insurance industry or related field
required. P/C Resident Producer License required or must be
obtained within 90 days of hire. Experience working with project
methodologies required. Thorough understanding required of how to
interpret customer business needs and translate them into
application and operational requirements. Functional and system
design specifications development experience required. Willingness
to pursue continuing job-related training and education required.
PreferredExperience with project management techniques preferred.
Technical background and experience with Farm Bureau systems
preferred. Experience working in small-to-medium sized projects
preferred. Experience in process improvement preferred. Experience
working with property/casualty products preferred. Note: In-person
training at the Farm Bureau Center (located in Lansing, Michigan)
may be required for the first few weeks based on selected
candidate's system knowledge. *If a candidate is not selected, a
P/C Customer Service Support Analyst may be considered based on the
level of experience and qualifications. Farm Bureau offers a full
benefit package including medical, dental, vision, and 401K.
PM19All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, or
status as a protected veteran.Compensation details: 62913-78641
Yearly SalaryPI5a3bd2c371e3-31181-34430295
Keywords: Michigan Farm Bureau, Battle Creek , Senior P/C Customer Service Support Analyst, Hospitality & Tourism , Lansing, Michigan
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